Prime Performance Mechanical
2025-08-12T07:55:52.187Z
"Ethan, the 22-year-old journeyman technician that serviced my air conditioning unit is the son of Matt the owner of Prime Performance Mechanical LLC. Before he arrived at the appointment I did not know whether he was an apprentice or journeyman level technician. But with one question, he knew where to start. I asked him if he wanted to start upstairs at the unit inside or outside at the unit outside. He first asked me to describe the condition of the unit as it was. I told him when I turn it on the fan blows but it doesn't get cold. He said then it's a problem with it the outside unit. He took the cover off of the electrical components inside the air conditioner, and noticed by sight, that the capacitor was swollen. He replace the capacitor, and ask me to turn on the unit inside at the thermostat. I did and then the fan turned on. It seemed cooler but I wasn't sure so I went back outside, and being intelligent he said there will be some latency as the unit begins to work again. I knew he was a journeyman by now. And then he cleaned out the inside of the electrical component area and put the cover back on after he tested the pressure of the unit to verify that I had enough coolant. While he did that I went back in to enjoy my air conditioning, which you think is a luxury until you do not have it. He told me that my levels were perfect. And this was news to me because the last technician that came out 3 years ago told me that I was low and that he could replace it but he quoted me outrageous rates for something I knew I could buy and have somebody install. However Ethan, Ethan was honest. That's something only a family can teach a child. Ethan was genuine, earnest, and professional. He is good at his trade and will help his father expand this company. I would continue working with them as they are a company that you can trust. Because they know it is more important to be honest, efficient, and effective than to be deceitful because unethical business practices lead to bankruptcy and enemies. In the future, I will be contacting them for my HVAC service calls.