2026-07-01T06:47:52.443Z

2026-06-30T04:17:01.095Z

2026-06-30T04:13:06.793Z

I wanted to update my review after my recent visit. I truly appreciate the way the management handled my concerns with professionalism and care. They reached out to me, apologized, refunded, and even offered me a complimentary session. They went above and beyond to make things right.I had another session with Avneet today, and it was a wonderful experience this time. She listened to my concerns. She regularly checked if the pressure and speed were comfortable, and made sure she was focusing on the right areas i requested throughout the session.I left feeling relaxed and genuinely satisfied with the treatment.I truly appreciate a business that values customer feedback and takes genuine steps to improve. Thank you Avneet and the team for making my experience better. It takes professionalism to listen, learn, and do better, and that's exactly what I experienced here.Thank you once again.

2026-06-23T06:10:19.043Z

I met ustat at one of my events. He introduced me to some home stretches for my back. Super grateful

2026-06-23T00:27:41.395Z

I had a wonderful experience with Avneet. She is very professional and knowledgeable. She took the time to understand my concerns and tailored the treatment accordingly. I left feeling significantly better and appreciated her caring approach throughout the session. I highly recommend Avneet to anyone looking for high quality massage.

2026-06-22T16:08:29.600Z

I recently got a massage from Avneet at Surge Wellness. She was very detail oriented during her assessment and took her time to understand the areas that were bothering me. The massage felt super relaxing and I actually felt a lot better the following day!!! I highly recommend Avneet

2026-06-21T21:37:19.985Z

Had a great treatment with Avneet. She was very thorough and gave a great message. Highly recommend to anyone looking for a message therapist!

2026-06-17T05:23:33.776Z

So many things went wrong here in the short time (6 appointments over 2 months!) that I got my massage and physio treatments here. There are so many places that do it better, don’t bother here.1. Got called 3 times (1-7 days after I pbooked an appointment) to change my appointment times/dates so that they could appease someone else who didnt schedule their appointment earlier. Once, I had back to back appointments for physio and RMT and they changed my second appointment to be an hour later than original, so I had to wait a full 65 minutes between sessions. When I came back to the building, the receptionist asked why I didnt schedule the appointments back to back as there was space available???? So frustrating2. One of the men who worked there walked in on my while I was getting a back massage, aka I was topless. He didnt apologize or anything, just shut the door after and I felt so uncomfortable and violated.3. Saw 2 physiotherapists here. For context, i saw the first person one time and then switched due to my schedule changing. The second one (male) made me feel like I couldnt trust the first one because she suggested using laser for my costochondritis, and he repeatedly said it wasnt a good idea because it would be close to my heart. Since switching to a better physiotherapist, they have done laser on my costo just fine, as has my chiropractor with positive results.

2026-06-16T17:02:56.990Z

2026-06-13T04:16:47.467Z

Great experience with avneet for my RMT appointment she was very professional and informative.

2026-06-10T20:29:18.541Z

I had a lovely experience today with Avneet. She is a fantastic RMT- catered to my back pain extremely well. She really tailored the session to understand what needed most work and made me feel comfortable throughout. She recommended stretches to perform day to day for my stiff shoulders too which I thought was very thoughtful! I loved the massage and the facility is nice too- will surely be returning!

2026-06-08T07:57:38.861Z

I sit at a desk 12 hours a day for a marketing company. I went to see ustat for my upper back pain. Really good job.

2026-06-07T17:54:38.448Z

As I walked in the receptionist was very friendly and Cole was sitting with her so we got talking. He was very friendly and knowledgeable and we went in the room for assessment and the massage treatment. Young, energetic, knowledgeable and friendly.

2026-06-01T20:16:58.830Z

2026-05-31T23:55:34.498Z

Thx so much Melanie for the 1 hour massage I had yesterday n felt awesome n u are amazing 👏.The front receptionist is very welcoming too.🙏🙏

2026-05-31T05:13:26.388Z

2026-05-27T22:10:51.868Z

I’ve been seeing Melanie for both prenatal massage therapy and treatment following a motor vehicle accident, and it has been the most pleasant experience. She has been incredibly attentive, professional, knowledgeable, and genuinely caring.Melanie creates an environment that immediately puts me at ease during every session. Her treatments have been very effective, and I notice improvement in my pain, mobility, and overall comfort after the appointment. I especially appreciate how she goes above and beyond by showing me helpful stretches and exercises to continue at home, which has made a noticeable difference in managing my pain and recovery.I’m so grateful to have found an RMT who is not only highly skilled, but also so kind and personable. I would highly recommend Melanie to anyone seeking massage therapy!

2026-05-27T20:53:58.526Z

Clean facility and friendly accomodating staff. I personally prefer Kunal and Cole for my massage therapy since I'm into casual weight lifting and they gave me tips and tricks afterwards that have helped treat and prevent pain and soreness. They're also kind, thorough and non-judgemental which really helps with my anxiety, absolutely recommend

2026-05-27T04:06:16.535Z

I am writing to provide feedback regarding my recent appointment.During my scheduled one-hour session, the intake and consultation lasted approximately 15 to 20 minutes before the actual treatment began. Given the rate of $140 plus tax, I believe the treatment portion should occupy more of the allotted time. Ideally, the initial consultation should take 3 to 5 minutes to establish the client's needs.It appeared that the therapist was quite exhausted, which may be affecting the efficiency of the sessions. I would suggest implementing breaks between appointments or adjusting the schedule to ensure therapists are fully refreshed for each client. Regardless of insurance coverage, it is important that clients receive the full duration of the treatment they are paying for.

2026-05-27T03:31:32.917Z

I am very disappointed with the experience at Surge Wellness, specifically with RMT Ustat Chhabra.My husband had a one-hour RMT appointment scheduled for 11:30 AM on May 12. Rather than attending to his patient, the RMT spent nearly 20 minutes outside the treatment room discussing an ICBC claim issue with another patient. Even when I arrived for my own 11:45 AM appointment, he was still engaged in that conversation. checked my husband (msg)at approximately 11:50 AM, assuming perhaps another therapist would be taking over the appointment; however, no one did.Despite nearly 20 minutes of the appointment being lost, the session still concluded at 12:30 PM, and he was charged for the full one-hour treatment. Since insurance covered most of the cost, it appeared there was little concern regarding the proper delivery of the service being billed.Unfortunately, a similar issue occurred again during my husband’s follow-up appointment today at 5:30 PM. He informed the clinic in advance that he would be arriving slightly late due to last minute work obligations, yet the same RMT concluded the session after approximately 40 minutes while still charging for a full hour saying if you are late that’s not my problem . This was particularly frustrating given that, during the previous appointment, my husband had already spent nearly 25 minutes waiting for treatment to begin and still paid for one hour!What makes this even more concerning is that I later found out this RMT is also the founder of the clinic. That honestly raises questions about the kind of standards and coaching being provided to the other RMTs working there if this is the example being set.Overall, this experience was highly unprofessional, disrespectful of patients’ time, and unacceptable for a healthcare provider charging full rates for incomplete treatment sessions.Definitely not going back there!Response to your response on my review- You got all our information as I mentioned when we booked appointments! So if you want to correct that you can contact us rather than asking us to contact you! Which is a basic courtesy!