Steam Master USA
2021-12-11T01:40:56.124Z
Service technician (Jeff)stated from the beginning he has been cleaning carpets for over 20 years. He looked over the carpets and advised he would be able to get all pet stains out. Juice stains(red) in color, he would try his best, but no promises. I was okay with that, because I know they are hard to get out. He stated he used the best stain removal chemicals. His family came up with different ways to clean the carpets to make sure stains are out. He told me the carpet was in really good shape, just needed a really good cleaning, which he can do. He said if the stains he saw were cat urine he would get them out, also cut my HVAC on so that the odor can rise up out the carpet and would be gone within 24 hours. Did not happen. I moved in 48 hours later and the odor was still there, stronger than before. I reach out to Jeff( the technician) and advised of the stains that was still there and the odor. He tells me to send pictures, I do. And he makes excuses. Then offers to color the carpets for an additional $1500! Really. I went to Food Lion and rented one of their machines, went to Dollar Tree, to purchase some Awesome alone with Dawn dish soap. I also purchased some Fabuloso, for the scent. Not only did I get the stains out Jeff said would not come out, I also neutralizes the smell! I definitely would NOT recommend this company, no matter how attractive their specials seem.Find another company!
Service technician (Jeff)stated from the beginning he has been cleaning carpets for over 20 years. He looked over the carpets and advised he would be ... More