Elder's Pure Water
2026-02-25T00:46:20.445Z
Do NOT use this company!We are new to Texas and have been talking with companies about water purification systems. We have learned a lot and know what we need now. So I started having companies come out and tell me about their systems and give me a bid.When I called Elder's Pure Water, I spoke with a very nice man and he gave me some helpful information. We set up a time for him to come out a few days later.When the day of the appointment came, no one showed, No call. No text. We waited most of the afternoon thinking maybe it was a traffic issue.I called the next day to inquire, but got voice mail. I left a message. I didn't hear back so I called again a few days later. I got voice mail again and left a second message.We understand that things happen unexpectedly, but to ignore a customer is completely unprofessional!If they cannot even make a simple phone call, what will they do if they are called about a problem with their system???Avoid this unprofessional company at all costs!**Unfortunately, the company response is not factual. They did not call before the scheduled appointment to confirm. They called 3.5 hours after they didn't show and did not leave a voice mail. I figured it was spam. The only other call was after my bad review and not because of the voice mails I left them. Very unprofessional.
Do NOT use this company!We are new to Texas and have been talking with companies about water purification systems. We have learned a lot and know what... More