USA Insulation Louisville
2026-02-20T15:05:04.339Z
Not a good experience at all. I scheduled ceiling and wall insulation and was scheduled for just the ceiling to begin. The day before that appointment I was texted stating that the crew would be here at approximately 12:00 noon. The day of the appointment I was texted at 12:52 pm stating they will be here in 30 minutes. It was closer to 40. I had explained that I work remote and have scheduled meetings and phone calls throughout the day and may not be available to answer the door but would leave the garage door open for them, which I did. This was not relayed to the workers who showed up and they continued to knock on my door while I was trying to wrap up a meeting. After the job, they did not say good bye and did not talk with me about any work that was done. Hard for me to understand that considering the price is for thousands of dollars. The walls were then scheduled with more texts the evening before stating they would be her at 8:30 am the next day. At 8:00 am the day they were suppose to come I got a text wanting to reschedule. They did come on the day I rescheduled for 1/2 hour early but did not have the insulation needed for my attic door which was suppose to be included in the job. They also failed to inform me prior to that day that I would need to cut the power in the kitchen 24 to 48 hours due to GFI switches. When I said that I could not do that , they changed and said, "well there's a 50/50 chance it will be okay". I was then informed that 3 big sections of the walls could not be done because of tub placement. I don't understand why this was not explained prior to being scheduled. I asked to reschedule and was told I had to pay full price for the work that was already done before they leave. I paid. The next day the salesman called me and asked what happened. I tried explaining my reservations for wanting to reschedule and he said "oh, so you want your pipes to freeze?" I am utterly disappointed with this company and wish I would have never had any of them at my home.