Orlando Auto Body, Inc.
2023-01-21T23:06:04.000Z
First off I would like to say we choose this body shop to have the
repairs done to our truck based on recommendation and reviews. I'd hate to leave a negative review but we didn't have the best experience with this body shop, or receive the top notch customer service as everyone else had stated. The driver side had some fender damage, the front bumper was replaced as well as some paint work. We were going through insurance to have these repairs done, submitted a claim on October 4th and was approved to drop off October 24th. Fast forward to November 28th when we had called to find out if our truck was finished. During this time we had to constantly call to try and get any update. We had informed them that we needed to have our truck back by November 19th as we were heading out of town for Thanksgiving Holiday. Kevin had said he would give us a call on the 14th with an update. No call was made, Called again the following day left a message as Kevin was out sick and he will contact us when he returns. No return call. Called again Friday the 18th and he said that it will not be done due to him being out sick (which I completely understand) and it was heading into the paint booth and will likely not be done until Tuesday. We had called Monday morning on November 28th as they were closed for Thanksgiving from Thursday-Sunday to get an update if our truck was finished or not and no one was able to give us any answers as Kevin was not in yet. Called again around 12pm and asked for an update and that's when we were informed that we can come pick up our truck. No one notified us that our truck was completed, we had to continuously keep calling for updates that day. As we were approaching we received a call from them saying that our truck will not go into reverse and that we couldn't come pick it up. Informed them we were at the light and will be there to still come look at our truck. We left our truck the following day and we had called again for an update, no update. Received a call around 3:30pm that they couldn't figure out what was wrong with our truck and that we needed to pick it up and take it to a mechanic as there was nothing further they could do about it. Mind you there was no issue with our truck when we dropped it off as I stated above it was a simple fender replacement, bumper and repaint. No engine issues we drove the truck to the shop. When I was looking over our paperwork I noticed the mileage that it was when we dropped it off was 87,589 and when we picked up our truck it was 89,452. 1863 miles were put on our truck. They informed us that they took photos of the mileage of when the truck was dropped off and that it was 89452 when they checked it in and that when we submitted our claim to insurance on October 4th the mileage was 87589 but couldn't show me a timestamp of when it was submitted. Seems a little fishy to me that our truck will all of a sudden not go in reverse 10 minutes prior to us arriving at the body shop. We had our truck tow to Ford and they had informed us that we needed a new transmission, that it was shot. Interestingly enough if you notice the mileage difference, it seems like someone decided to use our truck for a personal vehicle during the time it was dropped from October 24th to November 29th. We have been with out of a truck for 81 days since this taking out truck to this shop
First off I would like to say we choose this body shop to have the
repairs done to our truck based on recommendation and reviews. I'd hate to leave a ... More