Elite Carpet Care and Restoration L.L.C.
2026-04-01T20:26:57.058Z
Not very happy about this service. After agreeing on the day, I told them that I needed it done before 3 (i was supposed to work at 3 but my shift got moved to 5 luckily). I called at 11:30 and asked what time they were thinking about coming and they told me they don’t normally give people exact times but it would be very soon (which i understand to an extent). I waited for the next 2 1/2 hours, no communication or anything. At 2:30, they call me and say they’re on their way (thank god my shift got changed). They were done with the service in 10 minutes, no exaggeration. I am frustrated because i paid $140 for a 10 minute service that didn’t even get certain spots out of my rug (i understand if it’s stained, but there was 0 communication the entire time they were here and they gave no heads up that they wouldn’t be able to get everything out). i just wish the communication would have been better in every aspect.