Roofstruction
2023-09-15T17:08:33.171Z
We were excited about trying Roofstruction, especially with its high ratings. And, we were in need of getting gutters in a timely fashion, due to waterproofing needs and recent mold remediation. An estimator came out and was ready to quote the job, but someone on our end talked with them and said he could do some of the prep work, and Roofstruction agreed to come back out once that prep work was done. They did come back out, and we appreciated this. But it took over a month to get the actual estimate, in spite of several weekly follow-up calls. Admin Hunter was kind each time. He finally had to escalate the request and have the owner call us. We asked if they could work with us on scheduling since the estimate took so long, but they were unable to do this. We do understand the schedule being a few weeks out, but we also feel we were done a disservice by the delay. We finally received the estimate, but it was beyond our budget -- Roofstruction doesn't have to bend to our budget, but had we gotten the numbers weeks before, we could have gained time in looking elsewhere. I don't mean to be unkind with the review, because we appreciated the kindness (hence giving 3 stars), but I did want to give others a heads up that there could be a delay in receiving the estimate.
We were excited about trying Roofstruction, especially with its high ratings. And, we were in need of getting gutters in a timely fashion, due to wat... More