2026-04-15T19:43:22.563Z

If I could give zero stars I would. I walked in to rent a washer and dryer set. Spoke with Paul on 4/09. He t9ld me everything was scheduled and ready to go for delivery today 4/15. well, here I am with no washer and dryer and when I spoke to Paul the mamanger he said at first he jsut had to get the new sets in the system and my set would be delivered. Ic alled back and he tells me we dont have drivers and cant deliver until 4/17 as of now. and on top of it he asked if I would make the first payment on the set when they failed to deliver it. I spoke to the owner of the business, Scott, and he said what do you want me to make him deliver it?!. Then after that I was like Im done then Paul calls me like if you had a problem with my business you shouldve spoken to me about it. And I did firmly Trash and poor business. Left a disgusting taste in my mouth after that. And its sad because Ive been a customer since 2020.

2026-04-14T21:45:56.308Z

We love getting our items from Premier, our deliveries have always been on time and the team has always been nice. If stuff arises they work with us. Employees always call and make sure everything is good and this is something we appreciate

2026-04-13T16:14:17.565Z

2026-04-12T01:03:08.732Z

The Premier Rental-Purchase movers damaged my property. They put holes in walls, damaged the floors, steps, handrails, and paint in multiple areas. I spoke to the manager Paul about repairing the damage and he said he was refusing to make it right and that it was his word versus mine. I recommended avoiding this business as they are unethical and do not care about your property.

2026-03-19T17:36:18.773Z

2026-03-13T20:37:59.300Z

I love premier they are nice they respectful they work with you i got a bedroom set i am keep going to them they deliver right on time and the service is great

2026-03-12T19:24:45.305Z

Always very helpful when we come in and very friendly! Great service

2026-03-06T10:22:49.680Z

The best customer service I’ve received in a while. They communicated with me and were very polite. The whole process alone was smooth. Also the delivery was great and quick. I love my items I’ve received.

2026-03-04T16:11:35.522Z

Great place, great people

2026-02-18T17:42:15.039Z

The delivery service provided is worth the price.

2026-02-03T20:07:09.841Z

Do not go here very rude.My PlayStation, 5 was not working.I thought I was trying to work and see what was going on with it.He said I'm not doing business with you.Do not go here at all.They will waste your time

2026-01-30T09:57:26.280Z

Worst customer service ever horrible product product Scott the store owner is rude said he hates his customers

2026-01-24T23:18:59.409Z

Scott and his crew done a good job. I will be back again to get more stuff when this is all paid off.

2026-01-22T22:35:14.523Z

Great customer service and very pleasant employees and Scott and the troy location is the mart polite and helpful employee that I could ask for

2026-01-11T22:21:18.717Z

Very pleasant atmosphere, not pushy and overbearing like other places.

2026-01-03T19:03:38.908Z

I was sent this message today. And this is how the owner Scott responded. My father passed away in 2023 December 15th. He was in a rental contract with this company. Not even 10 days go by and Scott is calling and messaging when he can retrieve the bed. Since then I have expressed I would never rent from Premier Rental Purchase again. This is his response. I just want to say how unprofessional and disrespectful this man was.

2025-12-27T20:16:58.327Z

2025-12-21T00:56:26.268Z

Very satisfied and helpful

2025-12-20T21:48:00.130Z

2025-12-20T21:45:24.750Z