2026-03-11T10:42:39.891Z

I am very grateful for his help with all the paperwork. He was extremely patient whenever I had questions, and he made the whole process stress-free by simply asking me to provide the required information.

2026-03-11T08:50:36.929Z

2026-03-08T09:35:45.242Z

I was positively impressed from the very first phone contact with Lopez who was very helpful and patient in answering hundreds of questions. Bought my place and im so glad someone siggested him to us :)

2026-03-06T11:17:43.952Z

I had an excellent experience with Surestart Finance while arranging my home loans. They helped me secure two home loans smoothly and without any hassle. The whole process was straightforward, and their team was always supportive and professional.What really stood out was their responsiveness. Whenever I had a question or needed assistance, they were quick to answer calls and provide clear guidance. Their support throughout the process made everything much easier and stress-free.

2026-03-06T09:18:26.750Z

Lopez is highly recommended mortgage broker. Incredibly professional, fast responsive and highly experienced.He did more than just an exceptional broker, but even provided us insights about property market and all non-mortgage related queries as I was first time home owner and buyer.

2026-03-06T07:24:43.407Z

Excellent service, very professional and quick. Lopez got everything done within a week. Highly recommend

2026-03-06T02:57:04.323Z

Lopez was amazing and absolutely on the ball, resolving any bumps (and there were a lot) with the banks and offering expert advice on loans offered. Even resolved a bank error on settlement day which would have otherwise been a huge headache to resolve on my own at short notice. 9/10 would recommend.

2026-03-02T08:54:03.010Z

We cannot recommend SURESTART FINANCE and Lopez Chen highly enough.As first-time property buyers in Australia, we honestly felt like complete beginners stepping into a very complex market. From our very first conversation, Lopez took the time to truly understand our long-term vision, which wasn’t just about buying one property, but about strategically building a diversified investment portfolio over time.Before connecting with Lopez (through a recommendation from our tax agent), we had spoken to several brokers. However, none of them really understood our goals or the bigger financial picture we were trying to create. Lopez immediately stood out. He listened carefully, asked the right questions, and provided clarity around decisions we were genuinely confused about, including whether to purchase a home to live in first or begin directly with an investment property.What really sets Lopez apart is his availability, patience, and willingness to go above and beyond. No question was too small. Whether it was late-night texts or detailed discussions about loan structures, approvals, borrowing capacity, or long-term strategy, he was always there to guide us step by step.The entire finance journey, from pre-approval to loan structuring and now approaching settlement, has been smooth, transparent, and extremely well explained. Even as we’re nearing settlement, Lopez continues to support us and ensure everything is on track.This isn’t just about securing a loan. It’s about having a finance partner who understands your goals and helps you make confident, informed decisions.If you’re a first-time buyer, an investor, or someone with a long-term property vision — SURESTART FINANCE is absolutely the right place to go.If Google allowed more than 5 stars, we would gladly give them.Thank you, Lopez, for helping us secure our first investment property and for being part of the journey ahead.

2026-02-06T21:03:38.216Z

This is our second property purchase with these guys, and once again they’ve been fantastic. Always professional, always available, and they genuinely look after our needs. The whole process was smooth and stress-free. Highly recommend.

2026-02-03T11:38:23.474Z

I recently applied for a mortgage to purchase an investment property, and Lopez supported me throughout the entire process, day and night. It’s rare to find someone who genuinely takes care of every detail and is always available when needed. I truly appreciate his dedication and the way he made the whole process smooth and stress-free.

2025-11-29T05:38:42.903Z

Outstanding customer service with an extensive knowledge of the property market. Lopez went out of his way to assist us in purchasing a property. We thoroughly recommend using Lopez as a broker as we couldn't of done it without him.

2025-11-14T00:49:04.479Z

Ken has been brilliant with the service. Provided me the best options available for my mortgage. Would absolutely recommend him for anyboady looking for agents

2025-11-12T01:45:28.808Z

Really appreciative of the time, effort, and advice that Ken provided to me as a FHB. Would definitely recommend!

2025-07-30T09:02:51.557Z

Lopez was suggested to me by a friend who had used his services in the past. Lopez was exceptional from start to finish - explaining everything clearly, finding the best deal given the situation, and keeping me updated even while I was out of the country.

2025-03-05T10:20:06.625Z

I had an exceptional experience with Lopez and his team throughout the process of purchasing my first property. Lopez in particular, went above and beyond to make the entire experience smooth and stress-free, offering clear guidance every step of the way. Despite having a tight timeframe and numerous questions on my end, Lopez remained patient, professional, and incredibly knowledgeable. The level of professionalism and dedication displayed was unparalleled. I’m beyond satisfied with the service provided, and I look forward to working with Lopez again for my next property. Highly recommend – 5 stars and nothing less!

2025-02-28T06:53:08.212Z

Too good in Finance bussiness. Highly recommended for home loans,car loans etc......

2025-02-26T10:05:23.078Z

Great Service - Lopez was very adaptable after our first communication with him being in out of office!He and Ken were able to quickly and effectively provide us with good finance advice and home loan recommendations.

2025-02-13T06:02:09.141Z

Excellent service and very professional!!I could not thank enough for Lopez and his team, he provided professional/excellent services, he is also a very knowledgeable, super friendly and passionate person. He would spent hours over the phone to ensure he understood my situation and goals, then provided his valuable advice and recommendations.Highly recommended Lopez and his team. They are definitely a valuable team and friends to have on your side.

2025-02-11T03:42:21.521Z

Our journey of buying a home in Australia was quite an experience. Of course, we were prepared with the deposit, but we knew almost nothing about the rest of the process. My husband and I didn’t have much knowledge about it.Thanks to Lopez and his team, they were by our side from the very beginning until we received the keys. They handled everything with dedication and professionalism. Lopez is truly knowledgeable and experienced, always available whenever I needed to reach him, and someone I could trust completely.I have already recommended him to a couple of my friends!

2025-01-18T07:20:12.249Z

Lopez was very patience, very knowledgeable and helpful with assisting me in getting a loan. I highly recommend his service.