Costa Oil - Hixson
2026-04-09T19:27:49.185Z
I went in for an oil change on 4/6 to take advantage of Costa's half-price oil change promotion. They had a line that went around the building, but they moved everyone in very quickly.Upon changing my oil, Asfand let me know that a faulty oil drain plug was causing a leak, and showed me the bad gasket. He offered to put a new one on, which also failed. Meanwhile, with each plug, they had to drain/lose 5.2 quarts of oil. It turned out that the problem was likely in the threading of the oil pan itself, but Asfand didn't want to send me home without being absolutely certain that I wouldn't have an oil leak.In the middle of the rush, Asfand found an alternative plug and ordered it from a local parts store. Then he hopped in his truck and drove to the store to pick it up. After installing this plug, the oil leak was stopped and I haven't had any more issues with it.This level of service is what will keep me coming back to Costa for every oil change. He didn't just slap a bandaid on the issue and send me on my way - he came up with a creative solution and didn't charge me any extra for it. Thank you, Asfand and your crew!!!