2026-09-06T02:05:36.973Z

Very disappointed with my experience with NorthWind Exteriors.I called on 8/5/26 to request an estimate, and Mark came out the same day. He was friendly, knowledgeable, and professional, and I had a very positive impression after meeting with him. He told me he would email me the estimate.After two days, I followed up by text on 8/7/26. Mark replied, “I’ve been out in the field and at appointments. It’s on my list to get done. I will text you when I send it over.” I completely understood that he was busy, so I gave him more time.Unfortunately, I never heard back.On 8/26/26, I called the office and spoke with a woman who told me, “We will get it to you today.” Once again, I received nothing and no one followed up.At this point, I’m extremely disappointed. I did not expect this level of communication from a business with such a high Google rating. I understand that businesses get busy, but after nearly three weeks, multiple follow-ups, and promises that the estimate would be sent, I feel like my time was wasted.The initial visit with Mark was great, but good customer service is more than being friendly during the first appointment—it’s also about communication and following through on what you promise.I would have appreciated a simple phone call or text letting me know if they were unable or unwilling to provide the estimate. Instead, I was left waiting and had to repeatedly follow up myself.Honestly, this experience also makes me question how representative those 5-star Google reviews are. Based on my experience, I certainly did not receive 5-star service.Very disappointing and not what I expected from a business with such a high rating.

2026-08-25T00:02:50.554Z

Northwinds completed a full tear off and installed a new roof for us this summer. Mark was incredibly responsive and informative and easy to work with. The communication was great as we had to dodge so many storms. The team was wonderful and helped protect some new landscaping we had done in our front yard. Not a small task on a city lot! Thanks for great work!

2026-07-31T00:21:21.590Z

From a prompt call after our on-line inquiry to the completed roof, we are very happy with our experience with Northwind Exteriors. We were treated with respect, all our questions were answered (even ones we didn't think to ask) and the work was done without a glitch. Absolutely would recommend.

2026-07-30T01:11:38.422Z

New roof looks great! The installers completely picked up all of the roofing material debris around our home

2026-07-29T13:19:51.846Z

They were great, if you want a no hassle experience these are the ones to use. They communicated with me throughout the process and when the job was done came back to check the property for any garbage or materials left behind. The neighbors didn't have to deal with picking up after them which is perfect. I will use them again for sure. The price was fair for the job.

2026-07-13T20:42:39.406Z

Northwind Exteriors did a great job on my roof, gutters and fascia. They were great to work with, the job was done in a very timely manner and they were always available and very responsive to everything.

2026-07-11T18:27:55.171Z

Northwind did a fantastic job with our house. The Hardie siding looks great and they spent a lot of time on the details. We couldn’t be happier with the job they’ve done. Highly recommend!

2026-07-07T14:48:27.512Z

Very satisfied with Northwind Exteriors...great pricing, clean and quality workers...big new roof completed in 1 day...highly recommend this fine company!

2026-07-02T14:36:43.958Z

This company was great to work with. They were very accommodating to our construction schedule and the end result was amazing. Our siding, gutters came out great and our house looks beautiful. Highly recommend Northwind Exteriors.

2026-07-02T02:04:32.678Z

Northwind finished residing our house about four weeks ago and I am still in awe of what an amazing job they did. From the planning stages to the final touches, Mark was in constant touch with us, available to answer any questions and stop by at the job site. Angel and his crew did a magnificent job of transforming our 140 year-old house from dated and blah to amazing. Our neighbors keep stopping by to comment on how wonderful the house looks. I am especially impressed because we had 30 years of grapevine growth on the house, Including some pretty thick branches, which they had to tear down with the old siding. We thought it would be a big problem, but they handled it beautifully.If you are thinking of siding, your home, please do yourself a favor and give them a call. You will not be sorry.

2026-06-27T21:23:30.036Z

Came home and found water running down my wall. Called Joe and he was at my house within hours. Inspected my roof, beat the other quotes and had my roof repaired within weeks. Completely satisfied with all the work NWE did on my house. Thanks Joe

2026-06-03T19:16:42.518Z

A friend referred me to this company, and I couldn’t be happier with that recommendation. The first green flag was when they answered the phone they knew exactly who I was talking about when I mentioned my referral, including what color they did their house, even years later. I called without really knowing what I needed, just that my old wood siding, soffits, and fascia on a recently purchased 1960s house were in pretty rough shape.Mark and Joe were incredibly easy to work with and walked me through all my options without any pressure. They even recommended leaving a few things that were still in good shape, which I really appreciated. It felt like they really wanted to get what was the best value for me rather than rush me into anything, not something I usually experience when talking with contractors.We ended up replacing the siding with James Hardie and getting the soffits and a gutter taken care of as well. The result is unreal, it honestly looks and feels like a brand new house. I’ve never had more sidewalk conversations with the neighbors, all complimenting the work. No more stressing looking at peeling paint I would be redoing up every few years, and no worrying about wear and tear on vinyl. What really blew me away though were all the tiny details I hadn’t even thought about that Angel and his crew made sure looked perfect. Highly recommend.

2026-05-21T16:56:42.105Z

We had a great experience with Joe at Northwind Exteriors! Our roof needed replacement from hail damage and was covered by insurance. For insurance claims in particular, Joe is best to work with because of his knowledge working and communicating with insurance companies. In terms of the work, he was very easy to work with, super friendly and did an excellent job getting our roof replaced. His turnaround is lightening fast: Our roof was replaced about 2 weeks after providing an estimate and the actual job itself took half a day. He sends a really big crew which is why it was done so quick and they clean up leaving no trace when the job is done. His cost is very reasonable for the high quality of work. I definitely recommend his company.

2026-05-18T18:06:16.449Z

NorthWinds was wonderful to work with. We had them replace a front section of our house that had rotted out. The whole process from start to finish was easy. As a project manager for commercial construction, I really appreciate a company that communicates well and Mark went above and beyond, answered all our questions, and got our work done quickly. The end result is incredible, it elevates our house. I will definitely work with them again.

2026-05-13T11:57:10.252Z

We recently had our roof replaced by Northwind Exteriors and had a really great experience. Joe, the owner, was easy to work with, responsive, and took the time to answer all of our questions. We got a few different estimates and appreciated how detailed, transparent, and straightforward Northwind was throughout the process.The crew was large, organized, and everything ran like clockwork. They showed up on time, worked efficiently, cleaned up thoroughly, and the new roof looks great. Communication was solid from start to finish and everything went the way it was explained to us.We especially appreciated that Joe walked us through the different options and never made the process feel high pressure.Would definitely recommend Northwind Exteriors.

2026-05-12T18:31:24.932Z

I had a leak in my roof. Mark at Northwind was responsive and communicated clearly throughout the process. They replaced the entire roof and plywood in one day. The job was done well and they did not leave any debris behind. Great experience all around and I would use their service for future exterior projects.

2026-05-12T18:30:58.039Z

Joe and his team did the full exterior package for my home in Highland Park including roofing, siding, and gutters. He helped me get a timeless look on the house and his team worked hard during the winter to get it done for us! Call Joe for your exterior needs on your single-family home.

2026-05-01T15:34:03.906Z

We had a great experience working with this roofing company on our garage roof. They were easy to reach, very responsive, and took the time to answer all of our questions throughout the process. Communication was clear from start to finish, and we always felt informed about what was being done. We really appreciated their professionalism and reliability and would definitely recommend them.

2026-04-03T18:18:57.211Z

These guys are the best. We needed some minor repair done and they got the issue fixed for a very low fee without trying to sell us on more services like other roofers have done in the past. Friendly and professional. We will trust Northwind for future roof work.

2026-04-01T02:40:17.387Z

We had a fantastic experience with Northwind Exteriors replacing our siding. Great communication and quality work for a good price.

2026-02-26T21:23:10.309Z

We had a fantastic experience using Northwind Exteriors. They truly are a top notch company and know what they are doing. Great customer service and communication throughout the whole process.Our roof needed to be replaced and Mark guided us through the process and was patient and answered all of our questions.The day of the project the whole crew was fast and efficient and finished before 5pm! They also cleaned up afterwards and it is spotless.I highly recommend Joe, Mark and Northwind Exteriors for any roofing project in the Chicagoland area. They truly are experts at what they do. 10/10 and we will certainly use their services again in the future

2026-02-13T23:36:02.686Z

Fast, good communication, and quality work.

2026-01-26T19:09:20.537Z

I had my siding replaced with James Hardie. Also did soffit, fascia, gutters, and doors. Mark and Joe were great to work with and the crew led by Angel and Antonio were fantastic! Fair pricing, quality work, and super fast. Highly recommend.

2026-01-21T23:28:49.184Z

Great experience from beginning to end and the finished product is beautiful! They did the siding, gutters, fascia, and soffits. They helped pick the color that would look best on our house and the design and it looks fresh and updated!:)

2026-01-19T20:38:24.478Z

This is a great company to get repairs on your home. My roof, gutters, soffit and fascia were replaced. The employees were professional and very nice. If I had questions everyone would be able to answer them. All of the employees did a great job. Joe, Mark, and Angel thank you for everything.

2025-12-31T22:34:28.497Z

Very responsive. Angel did an amazing job and was very professional. Highly recommend!

2025-12-23T00:35:19.542Z

Excellent customer service in an emergency! We had a leak in our ceiling on a Sunday, and Joe was kind enough to come over to assess the situation. I cannot thank him enough for his prompt response and thorough assessment on a SUNDAY!

2025-11-07T19:50:03.295Z

After several vendors and quotes, I selected Northwind Exteriors as my contractor. This was a curb appeal project that required the right company. Mark Kruse, (sales manager) was all I needed to make a choice. He was very professional and experienced in the field. His approach on this project had me feeling at ease and they didn’t disappoint. I’m very happy with the work, and I will always recommend Northwind Exteriors. Thanks again for giving my home more value with your great work.

2025-11-05T15:57:08.425Z

We chose Northwind to replace our soffits. We were pleased with the product and installation. The process was quick and easy. Shout out to Angel and his crew who did great work and took care to keep the job site clean

2025-10-30T20:48:53.968Z

Northwind Exteriors went above and beyond from start to finish! Being first time homeowners, who bought a fixer upper with way more issues than we bargained for, We felt extremely lost and overwhelmed. Sarina and Joe immediately put us at ease answering the 400 questions we had for them and gave us a detailed plan of action. The team they sent out to do a full tear down and replacement of our garage roof that had structural damage were kind, and worked diligently. I couldn't believe how quickly they fixed the neighborhood eyesore that was our garage. Mark the project manager was here often making sure everything went seamlessly. I can't recommend them enough. Thank you Northwind for all of your help!