What our clients say about us
4.90
148 reviews
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AI Summary
The reviews for the service highlight a consistent theme of reliable and professional work, with many customers appreciating the transparency regarding costs and the quality of communication. Positive experiences emphasize honesty, trustworthiness, and competitive pricing, with quick turnaround times being a significant advantage. However, there is a notable negative feedback regarding a customer's experience with unexpected charges and lack of clarity about service details. Overall, while the majority of clients express high satisfaction, there are some concerns about communication regarding costs.
5
Clearly explains any issues that need to be fixed and provides a price before he does the work so you are informed and can give the go ahead, couldn’t... More
Clearly explains any issues that need to be fixed and provides a price before he does the work so you are informed and can give the go ahead, couldn’t ask for a smoother process all done in one day major service and clutch line repair so my business Ute isn’t off the road for long at all :) , thanks SRID Less
5
Sri and his team are great! His team have been taking care of my cars for many years and I never been disappointed. Always keeps you posted on what ne... More
Sri and his team are great! His team have been taking care of my cars for many years and I never been disappointed. Always keeps you posted on what needs to be done and upfront with costs. I'm one happy customer indeed Less
5
1
First time using this mechanic for my car service. Feel a bit cheated honestly. Booked in for standard service ($189) and agreed the cost over the pho... More
First time using this mechanic for my car service. Feel a bit cheated honestly. Booked in for standard service ($189) and agreed the cost over the phone during appointment booking as I was only after that service offering, nothing else. After drop off, receicved a call saying X needed to be fixed. Again, price was given over the phone and I accepted as I confirmed $189 as I assumed he was talking about things already agreed upon (minor service). On pick up turns out the 'what needed to be fixed' was outside of the standard service which was not clearly explained or communicated properly. Bill ended up being $796! I queries the cost at payment and the man chuckled. Afterpay or similar was not available. $796 is a big difference compared to $189. In this cost of living crisis, I am so disappointed that businesses are taking full advantage. Overall, won't be going back or recommending this mechanic unfortunately as I feel I was financially taken advantage of and unnecessary service offerings were performed. Less
5
I recently had my car serviced at SRID Automotive Service Pty Ltd, and I couldn’t be happier with the experience. The team was incredibly professional... More
I recently had my car serviced at SRID Automotive Service Pty Ltd, and I couldn’t be happier with the experience. The team was incredibly professional, knowledgeable, and friendly from the moment I walked in. They took the time to explain what needed to be done and provided a detailed estimate before proceeding. The quality of their work was outstanding, and my car is running smoother than ever. The workshop was clean and well-organized, which gave me confidence in their attention to detail. I highly recommend SRID Automotive Service for anyone looking for reliable and high-quality automotive care. I’ll definitely be returning for future services! Less
5
Viktor (my car) was on his way to the grave according to my last mechanic, who was charging me an arm and leg for endless breakdowns and overfilling m... More
Viktor (my car) was on his way to the grave according to my last mechanic, who was charging me an arm and leg for endless breakdowns and overfilling my oil then blaming me?? ... Vitkor hasn't run better since I was sent here by my mates dad. Not a single break down since.. the difference is so obvious, Viktor has a lot of Ks left afterall. If you are having worries, Sri will give you the best outcome. ✨️💕 Less
5
Reliable, professional and honest
5
Good, responsive and honest mechanic. I found them by looking for one that opens on Saturdays. They are quite responsive and will explain what needs f... More
Good, responsive and honest mechanic. I found them by looking for one that opens on Saturdays. They are quite responsive and will explain what needs fixing and replacing and what can wait. Good value for money. Less