From the moment I walked in, I was greeted with genuine smiles and a warm, welcoming atmosphere that instantly made me feel like part of the family. The customer service here is absolutely outstanding — every team member goes above and beyond to make sure your experience is not just good, but truly amazing.You can tell this is a family-oriented business with strong values. They treat every customer with kindness, respect, and care. Whether it’s answering questions with patience, offering thoughtful suggestions, or just taking the time to make sure you’re completely satisfied, they do it all with heart.It’s rare to find a place where people truly love what they do and care so deeply about their customers. This business has earned my trust and loyalty, and I wouldn’t hesitate to recommend them to anyone looking for exceptional service and a friendly, down-to-earth environment. Five stars all the way! Less

The owner went above and beyond for my elderly cousin multiple times. He was very patient, tried to help him in every way and did it with a smile. This place highly recommended. Less

I rented E-Bikes for a corporate event. It was amazing, Todd took us on the most beautiful trails. If you’re looking for something fun to do with the family or even your staff I recommend going to see Todd and Aaron at Rock Cut E-Bikes. Less

Excellent selection! Personally knowledgable about every bike! We have e- bikes, but stopped in to get info for friends who are interested in purchasing bikes. They took the time to explain pros/cons of each type, services they provide and tours, knowing that we were not purchasing a bike. Great small town hospitality, with big town selection and services. We will be referring friends.In regards to a previous comment from another person: businesses must prioritize service on a first come basis. I believe their turnaround time was reasonable. Less

I call in to get a brake lever replacement for my e bike that was purchased from them and the guy there told me he got to keep my bike for 2 days for a 15min repair! I order the part off Amazon and replace it myself in ten minutes! I saved money and learn not to call on them for help! Less

I am VERY impressed. My wife suffers from medical conditions that have made it impossible for many years for her to ride a bike. I’ve been wanting to try this place out for a few months.We finally made it over and rented one for an hour. It was awesome. We went on a 10 mile ride and we absolutely loved it. We didn’t plan on it but we ended up buying two bikes.I’m really looking forward to spending time with my wife exploring the trails. Seeing her smile going down the path is worth every cent.Todd was absolutely fantastic to work with. No sales pressure at all, not even a little bit. They have a huge selection of many different brands and models and he helped us pick one out that worked for us. I HIGHLY recommend checking it out. Less

Edited to add a pic of the bike I did come back to purchase! So happy with my choice, and glad this shop is in this location so I could easily do a test-ride and fall in love immediately 😅---This Roscoe location is the perfect spot for folks looking into e-bikes to test these zippy little things out. They currently offer a rental service, and the shop is right on an extensive well-maintained bike path, with easy access to Hononegah Forest Preserve for a small bit of off-roading, so you can give a starter model a try on a few different terrains. A two hour rental and a Hononegah park picnic sounds like an ideal date!As a beginner, I wasn't sure I'd love e-bikes, but after taking the rentals out and letting the air peel our eyelids back, I was hooked. We spent time asking the friendly shop owners a lot of questions and getting a lot of honest answers, and I feel confident about coming back to make a purchase soon. Because of the access to the path, trying a different model to make sure it's the right fit for you is easy. Less

Wow, what a top-notch e-bike dealership. We purchased two new eBikes from Todd & Ann. They were both very knowledgeable & friendly. They lets us test drive a few different different bike to make sure we got what we wanted. Thank you guys. Less

We just bought two Eunorau E-Fat MN e-bikes. Jim and Lerma were great to work with. They were extremely helpful and allowed us to test ride several bikes before settling on the ones we bought. Jim is very knowledgeable and knows his stuff. Definitely recommend Rock Cut E-bikes. Less

I bought a e-bike to use to ride to work and around town. Service was excellent. They helped me choose a bike and explained how everything worked. I even was able to do a quick test ride.I was very happy to purchase a fully assembled e-bike here. Less

Met with Jim yesterday on short notice to check out one of the bikes, was a great experience. He was very knowledgeable about the bikes, answered all of the questions that I had, and allowed me to test out a few different bikes to find the one I wanted. Ended up with the Eunorau 500w step over and Im super happy with it. Thanks Jim! Less

Jim and Lerma - Thank you for an amazing experience, from start to finish. The Eunorau 500W ebike is just amazing and the white color just perfect.Jim was just perfect in explaining all the details from electronic LCD setup to folding the bike... very through and he even responded on Facetime right away when I couldn't figure out the assembly when I got home. I live about 72 miles away from Jim's location and he added padding and tied it down perfectly for travel. What a delight to work with a vendor like Jim in an virtual world where everything is dropped off and now one is there to assist. Well worth the 1.5 hour drive for a perfectly assembled ebike that actually work w great customer service.Loving it, did my first 10 mile trek yesterday!! Less