Texas Implant & Dental Center at Amarillo
2026-06-04T14:38:32.576Z
I am incredibly disappointed with the lack of communication and professionalism at this office. I waited nearly a month for a new patient appointment for a tooth that was causing me pain, based on a coworker's recommendation.When I arrived, they couldn't verify my insurance but gave me an out-of-pocket treatment plan and promised to call my insurance the next day to get the updated pricing. Over the next several weeks, I had to chase them down repeatedly, only to be given a string of conflicting excuses by the insurance coordinator.First, I was told my insurer (Blue Cross Blue Shield) "randomly closed at 2:30 PM on a weekday." When I called back later, she admitted she simply forgot to reach out.On a subsequent call weeks later, I was told they actually outsourced the verification to a third party, and the file was just sitting on her desk waiting for a response. I even emailed her my exact coverage breakdown as requested, which was completely ignored.To top it off, two days after they promised another "urgent escalation," I received the full bill for the initial visit that should have been covered 100% by my insurance. It has now been nearly two months of living with constant tooth pain with zero resolution, just endless excuses to get me off the phone.If you value your time, your health, or transparent billing, look elsewhere.