Total Impact Martial Arts
2025-06-04T16:21:09.638Z
We had high hopes when we brought our 4- and 3-year-old children to TIMA for their free trial class back in March. The kids seemed to enjoy it, especially with the amazing instructor they had that day. Encouraged by their excitement and the positive first impression, I signed them up that same evening.However, things quickly took a turn. When we returned for the next scheduled Little Dragons class, we were surprised to find a completely different instructor. There was no communication or explanation about this change, which felt misleading. Despite the confusion, I proceeded with enrollment and paid $287 up front. We were handed uniforms immediately and joined the class.What we werenāt told, and only realized later ,was that this payment locked us into a six-month contract. Had I known, I would have seriously reconsidered, as the alternative month-to-month option cost $318. This was not clearly explained at sign-up.About seven weeks in, the original instructor (who we hadnāt seen since the trial) informed us there was an app to help the kids practice at home. We had no idea such a tool even existed, and it was never mentioned to us. After downloading the app, we found that the class schedule was not updated, which led to us showing up for multiple canceled classesāwasting our time and confusing our kids.We also discovered much later that the kids needed an attendance sheet to track their progress ,again, no one ever told us about this. We were two months in before we even found out it existed.The front desk staff added to the frustration. The woman there was not welcoming or communicative with parents, and I got the impression that her friendliness during sign-up was just to secure payment. After that, it felt like we were on our own.As someone who is currently eight months pregnant, I found it unacceptable that there was no adequate seating available for parents. I often had to sit on the floor during class, which was incredibly uncomfortable and inconsiderate.The facility itself was poorly maintained and did not feel clean. Eventually, we decided to stop bringing our children. Despite their initial interest, they grew disinterested and even reluctant to attend. There was little to no effort by the staff to engage or motivate them, and it became clear that this program was not a good fit.Overall, this was a deeply disappointing and frustrating experience. We feel that we wasted both time and money. TIMA should reconsider its approach with young childrenāespecially in the Little Dragons program. A longer trial period, better communication, and more supportive staff would make a significant difference..