Reactive Drains Birmingham
2025-09-16T15:56:06.807Z
We met Lee from Reactive Drains on 31st July 2025 to discuss a new drainage system. He asked for our previous report and promised to send his email address so we could forward it. Despite reminders, and a text on 4th August saying he would follow up, we never heard from him again. As of 16th September — almost 2 months later — no email, no follow-up, and no explanation.If Lee did not want the job, honesty would have been appreciated. Instead, we were left waiting on a simple promise that was never kept. Given the importance of the drainage works to our home (which we explained fully at the time), I found this behaviour careless and unprofessional.I would advise others to be cautious about relying on Reactive Drains for communication or reliability.