2024-06-25T21:44:02.974Z

I am now 30+ days post my rental, this company continues to be a nightmare to deal with. It started when they called 3 days prior to my arrival date and told me the house I originally rented was sold and offered to move me to a different property (The property I originally rented was sold 3months prior to my arrival they just never notified me until I was due to arrive). The substitute house checked most of the boxes I needed, but was listed at a much cheaper price. When I asked them to honor the current listed rate it was not well received. After about 5 phone calls and me ready to cancel they came around. Arrive to the substitute property, everything was beautiful. No complaints here. The company holds a $2500 security deposit, mainly to cover the possibility of damage or if a noise citation of $500 is issued by the police (this is standard in the area). Where this gets crazy is, I received a text from the property manager that we were being loud. This was the grounds to enforce their noise violation policy. Police were never involved, just a neighbor complained that there was to much noise after 10pm and that was enough for the rental company to allegedly enforce a fine. Later found out that there is a neighbor who does this frequently. The company AZ RentaHouse pockets the money!!! WHAT.... hold tight it gets better so I chalked it up as a "live and learn", I'm out $500 over a shady business practice. It took 19 days and 7 phone calls for the remainder of the security deposit to be refunded. The contract they make you signs states 5-7days Today now 6 weeks post check out.... I was charged randomly another $575. I thought this was over. No receipt, No explanation just a random charge... DO NOT RENT FROM THIS COMPANY, you will need an administrative assistant just to follow up and track down your funds. Then need to cancel your credit card 6weeks later to avoid unexplained and unauthorized charges!! Stay away!!!! Property with the disgruntled with the disgruntled neighbor was named Santa Catalina.