2026-06-24T14:02:09.433Z

We had this company for a little over a year and didn't have any issues but last week that changed. Our tech serviced our pool and as he left he waved and gave a thumbs up indicating all was well. Few hours later I se my chlorine tablet float is in pieces in my pool with no lid. I contacted Allen to ask about why this was broken in my pool and why i wasn't told anything about it. Days later he responds that hes sorry his tech did that and apparently scolded him about for not notifying anyone that it broke. I assumed that since his tech broke it ,left it in our pool in pieces ,and didn't say anything to anyone about it that Allen would do the right thing and replace this inexpensive item. Instead he refuses to do that and essentially blames us the home owner for it being a wear item that needed replacing and that he warned us about weaar items when we first began our contract. He also then tries to sell me a $500 product instead of offering to replace the broken float. To give context, he did tell us the items that wear over time are not covered in our service ,which is fine, but the float was brand new when he told us this and if the tech saw it was needing to be replaced it should have been communicated to us before his tech broke it, threw it back in out pool in pieces with no lid, and then nor say anything to anyone about it! Not afterwards!!! I feel at that point the wear item conversation was no longer relevant! How would anyone know it was actually worn anyway when he disposed of the pieces he broke and then hid the fact he did it by not telling anyone? As a loyal paying customer,who's also spent thousands of dollars with Allen/ Blue Laguna to install a new pool heater,I hoped he would say he would replace this inexpensive item. Instead he gave excuses, tried to sell me an expensive install,and ultimately refused to replace it. This lack of integrity and unwillingness to to make his customer happy by correcting his techs obvious mistake is the result of this poor review. His willingness to lose our business is very telling that a few dollars mean more to him than a satisfied customer.

2026-04-09T10:24:57.476Z

Ha! I received a marketing email today asking me for feedback and recommendation. Well, here it is. I put in a request via the website 3/13 regarding servicing my pool. Heard nothing so followed up with a phone call on 3/20 and was asked to text my info so I did just that. Heard nothing back so I texted back on 3/26 and said to forget it. I wasn't planning on leaving a review but since it was requested, I figured I'd oblige. Clearly I do not recommend Blue Laguna.

2025-12-12T13:34:57.184Z

We are excited to have those pool service! Weekly reports with pictures and great pricing! Thank you

2025-10-20T20:21:32.970Z

I couldn’t be more impressed with the pool service provided by Allen! From the moment I contacted him, Allen was incredibly professional, responsive, and knowledgeable. He took the time to explain everything. I appreciate how he went above and beyond, he also providing helpful tips on maintenance. It’s clear that Allen genuinely cares about his clients and takes pride in his work.If you're looking for a reliable, trustworthy, and thorough pool service, I highly recommend Allen from FL. Blue Laguna. 5 stars all the way! You won’t be disappointed! Thank you Allen for installation of new MOOV AI motor and pull pumps, excellent job.

2025-10-07T14:00:01.529Z

I use this pool company for all my pool needs at my Air bnb. Its been difficult to find a good company that keeps me up to date with all my issues an issues that will arise in the future. I Highly recommend using them if want quality!

2025-05-07T01:04:34.623Z

Blue Laguna provides exceptional customer service and maintains our family's pool in pristine condition. Their expertise in balancing chemicals and minimizing debris is impressive. Throughout our time with them, they've been consistently responsive and reliable. I highly recommend giving Blue Laguna a try—you won’t be disappointed!

2024-08-06T19:52:56.101Z

2024-08-06T19:52:30.211Z