2026-03-16T23:48:16.206Z

Our first cleaning experience involved one cleaner showing up with no equipment, telling us that the second employee just quit that morning. After receiving a partial refund, we discontinued our relationship. Months later, a charge showed up on my debit card that was for an unusual, but significant amount: $180. After calling and leaving messages 3x, I've now had to report it to the bank as a fraudulent charge, and also to Square as the same. I now have to get a new debit card. At best this business is disorganized and disregards customer feedback. At worst this business uses fraudulent charges to close payroll gaps.

2026-03-12T02:49:23.494Z

If I could leave this company zero stars then I would. I paid $200 and extra for an added microwave and fridge clean (which they clearly did not do) for the WORST clean I have ever seen in my life. I live in a two bedroom apartment and they sent one cleaner who did absolutely nothing. I wish I was here to monitor the clean because I got ripped off. I came home to a home much worse than how it was left. The cleaner was supposedly here for 5 hours and then asked for $140 more to come back the next day and finish cleaning but I have never used a cleaning service that requires more than a few hours to clean such a small space!!! And when I reached out to the manager she tried to blame it on me and offered no apology or even a partial refund. Please don’t hire these people! They will lie to you. Especially don’t hire them if you’re not home to make sure they actually do the work. The pictures I attached are just a few of the MANY I could post. I’m confused what I paid for. Awful awful services and I am beyond upset.

2026-03-11T02:25:38.638Z

Easy to book last minute and I was pleased with my cleaner, Memory!

2026-02-28T15:55:22.457Z

Kayla and her staff are amazing. Thank you so much for making my house shine. At a reasonable price. I really appreciate all of your hard work thank you joyful soul cleaning ❤️

2026-02-26T21:03:57.855Z

This was our first time using Joyful Soul Cleaning. They were easy to schedule with and their prices are very reasonable. Isabelle and Unique did an incredible job deep cleaning our bathrooms. Isabelle was able to get clean our shower doors that had years worth of water stains. Both ladies were kind and professional. They worked hard and I didn’t feel judged. Thank you!

2026-02-25T06:53:02.275Z

Isabel from Joyful Soul Cleaners did an amazing job.I had the same house cleaner for 14 years before she retired, so my standards were very high and I wasn’t sure I’d find someone that I could continue with. Isabel exceeded my expectations.She was extremely thorough, detail-oriented, and my home felt truly clean when she was finished. It’s clear she takes pride in her work. I’m so relieved to have found her and will absolutely be hiring her again. Highly recommend Isabel and Joyful Soul Cleaners. 😊

2026-02-24T00:31:28.445Z

I recently hired this cleaning service for my move out, and I was very impressed with the results. The team was punctual, professional, and worked efficiently throughout the entire appointment. They were thorough and paid attention to detail, making sure the kitchen, bathrooms, floors, and baseboards were all cleaned properly.Everything looked great when they finished, and I truly appreciate the effort they put in. I’m hopeful that when the final inspection is completed, the condition of the home will be considered fully satisfactory. Based on what I saw, I feel confident it will meet expectations.Overall, a dependable and professional service that I would recommend.

2026-02-19T19:19:39.562Z

I had a fantastic experience with Joyful Soul Cleaning back in 2022 when I moved out of my then 1-bedroom, 1-bathroom apartment. Their exceptional cleaning service left me so impressed that I had to reach out again after almost four years. This time, I wanted them to come to my 4-bedroom home for bi-weekly cleans.Karissa, the cleaning service provider, was incredibly pleasant and professional. She arrived early, followed all the instructions meticulously, and delivered an outstanding cleaning job. If I could have her for every cleaning session, I would absolutely love it! She paid great attention to detail and worked exceptionally hard.I highly recommend hiring Joyful Soul Cleaning for any cleaning needs you may have. They are truly exceptional and will leave your home spotless and refreshed.

2026-02-03T20:45:06.713Z

We love working with Joyful Soul at Sentral Apartments! We've used them for about a year roughly and Ella and the crew always do a great job! Highly Recommend!!

2026-01-29T23:14:46.008Z

I have been using Joyful soul since last year. I never paid for a cleaning service before, but these people are lovely and do a fabulous job. I was so impressed with Ella, who did our last service. She was so intuitive about what to address in the home without my instruction. I can’t believe all she got done in the two hours that she was allotted! Highly recommend this company.

2026-01-23T17:07:01.253Z

Desiray did an excellent job! I'm still in the process of settling in to my new apartment, and she had to clean around a lot of things. She was efficient, thorough and flexible. Desiray is friendly and easy to work with. Additionally, the company, Joyful Soul Cleaning has been wonderful and so easy to work with! Thank you

2026-01-21T18:39:44.187Z

Desiray and Josh did a very good job, thank you so much, I’m very appreciative.

2026-01-13T01:47:10.687Z

I had Isabel come to clean my home for the first time today. She was fantastic! She was cordial, kind, hard-working and she paid Strong attention to detail During the time she cleaned at my home. I felt completely comfortable with her and I could see that she had a very strong work ethic and a heart for Service. I appreciate that very much! Thank you again, Isabel! 🥰

2026-01-03T20:27:20.689Z

I was a long time supporter of Joyful Soul Cleaning. Great communication and response times from the management. Mandy and Christie were very good at cleaning and were upfront about asking what wasn't to my standard. Their attitude and attention to detail made it easy to stay with the team for a long time. I'm moving out of the area and had to deliver the sad news.

2025-12-31T22:15:13.790Z

Desiray cleaned for us this week and did an amazing and thorough cleaning. She was very respectful and asked questioned as she went and worked around us which was a huge benefit since it was Christmas break. The office is also very responsive and informative. Great company, would recommend to everyone!

2025-12-17T20:41:06.643Z

Worst business owner ever. I will expand later as I navigate issues with this company.More information and photos based on how they handle the issues. Will report to the BBB.

2025-12-11T16:08:22.363Z

This update comes from my pre-existing review… the communication infact was not taken seriously and did not improve. I’m disappointed to be leaving this review because Christie is fantastic and this doesn’t reflect her, but the company and owner herself. The communication is incredibly unprofessional and unacceptable. Our first cleaning had several untouched areas; the owner did give us a discount on the next visit and that one went smoothly.But when a fee was charged to my card in error, things took a turn. The owner told me she’d issue a refund no worries and to call back if I didn’t see it. I called. I texted. No response. Then suddenly her assistant called to tell me the owner never actually “acknowledged” the refund at all. The owner refused to speak to me directly, and only after more back and forth was the refund finally pushed through.I tried to give Kayla the benefit of the doubt. As a mom and business owner myself, things slip through the cracks - but this is inexcusable and passing off your dirty work to your assistant because you don’t want to take accountability is immature and not okay.This whole experience has been frustrating, unnecessary, and ultimately why I won’t be using this service again. The lack of communication and accountability from the owner is exactly why the negative reviews exist. I hope this can be a learning experience for her.Edit above:We have used this service twice - a few mix ups here.I hope that I will continue to use them. I will totally rave that Christie is our cleaner. She does such an incredible job. She was so kind and attentive to our home. She’s so loving to our home and daughter who she remembered.Hoping communication can get better with the office, but hoping to continue with them!

2025-12-04T20:47:51.860Z

We had our first cleaning today and Isabel did an amazing job. She was very pleasant and thorough. She did everything as I requested. We will be using this service regularly. A+

2025-11-26T22:11:21.422Z

Christie and Nakita did a wonderful clean for me before thanksgiving this year. The house smells great! They did a wonderful job on the kitchen floor and bathrooms. Our second floor is particularly dusty and it’s now sparkling. I definitely recommend Joyful Soul Cleaning.

2025-11-23T20:37:06.501Z

Services request for 2 times and both expentional.1st time : Great service, came on time and cleaned the committed areas, communication is great.Again I used the service on 20th November, same commitment they have shown, Mandy is a rockstar and was super fast and addressed all the areas with perfections .Ma