2026-07-02T19:52:17.277Z

During my first experience at Nafsi, I had an experience that I NEVER had in my life at an “upscale” restaurant. It was good that the owner, Donnell, was passing by, because I was able to speak with him up close and personal about the indecorum, discourtesy, unprofessionalism, and poor manners that his establishment portrayed. When I brought to his attention about the standing wait time with reservations (with many tables open for seating), the dusty dining table with hundreds of pieces of lint on it, the overly linted dusty bibs used to clean yourself, the unpolished wine glasses, poor inventory, and most importantly the big hard shells in the oysters that clogged my throat (I had to ask for bread), he FIRST questioned my English. I used the word “accompanying” in my conversation with him , and he cut me off, trying to manipulate the conversation. After I brought to his attention that it is certainly a word, he noticed he made a fool of himself. He then tried to accommodate me for the inconvenience with six raw oysters, which were good. He even told me to continue letting him know what was transpiring, and even gave me the title his “secret shopper”, trying to make light of the situation. Then, I had nothing but positive things to say. Until, I was overcharged for my order, plus an added 18% gratuity fee that they don’t mention AT ALL. I pulled one of the gentlemen, his employee, to the side and explained to him that the attitudes of his coworkers are negatively impacting. The young ladies are coming with frowns on their faces, looking customers up and down, serving food with nasty attitudes. (No wonder why the etiquette and service is totally off). The owner, Donnell, overheard me speaking to his employee, and then confronted me saying that I was yelling and cursing at his employees, and then he shewed me away like a fly. He made it seem as if I was the problem for their misbehavior and presentation. He even said that he gave me oysters on the house like that was enough to overlook his demeanor, overcharged bill, and mannerism. After I paid, my patronage and dollars no longer mattered to him. My first impression while waiting to be seated, was the women of the establishment with careless attitudes. The host who sits guest down didn’t care much about other’s experience. Gary, was hired recently, and he has to accompany the host, because she takes too long sitting one table down when there’s multiple tables open, and doesn’t care to acknowledge guest upon arrival. If it wasn’t for Gary, I initially would’ve walked away. The owner, Donnell, negatively confronted me twice about my choice to speak up against my experience, even after Gary, his employee, told me to not be afraid to let anyone know of any problems I may have. Donnell HONESTLY seemed intoxicated, which he shouldn’t be while running his establishment. HE DIDN’T HANDLE MY SITUATION WELL AS AN OWNER. He tried to embarrass me in front of his employees, rather than pulling me to the side to speak to me about everything, he tried to make me feel bad about saying anything at all, ONLY AFTER I had paid. He totally seemed inebriated. Totally unprofessional! I’ll be contacting the Better Business Bureau along with the Chicago Department of Business Affairs and Consumer Services Protection because of the overcharge, the owner’s unprofessionalism, and oblivious conflict resolution skills.

2026-06-29T14:09:41.761Z

Not the best experience. Food arrived to table cold after a very long wait. No coffee available during brunch hours. Frustrated servers and a dismissive manager. The highlight, once all the logistics issues were somewhat handled, the food was tasty.

2026-06-29T02:07:26.674Z

I've never experienced a restaurant open for brunch, with no breakfast food...1st there was no coffee, well, there was instant coffee if that's your thing, there was no bacon, no sausage, no french toast, no waffles, no pancakes, no rice, no jelly or jam, and no change!! We were a party of 9, 8 of us got food "around" the same time, and 1 person didn't get food...the kitchen didn't tell the server that they couldn't fill the order until after everyone had gotten their food, and the 9th person asked about her food. I was definitely disappointed by the experience.

2026-06-25T23:14:20.876Z

The service was terrible. I was sitting in the bar area and the bartender/ floor manager name Kia just ignore us. We was not offer any water but her face kept looking at us. So when other people came in she service them not us. So we got up, decided to leave and she look directly at us. A gentleman from behind the bar came out and apologized for her. I requested a supervisor still she look at us as well. Two black women working in the public and disrespecting others black women that came into the establishment to spend money this is why the business is not full. I would like Owner to contact me. I do not know either one of the young lady to receive such NASTY service. We have to do better as black people if we plan on being successful. The nice young man ask us to stay and sit us somewhere else. Both young ladies kept working back and forth kept looking at us. Also other people came in they served them but not us without any problems. The nice gentleman and the Host was Amazing. Please take an Etiquette Class. Thank you.

2026-06-24T00:54:25.754Z

Uli was a amazing photographer so kind and his customer service was amazing