2026-04-16T11:43:26.252Z

I really wanted to leave a glowing review for Phantom Restoration. After all, they were highly recommended by a trusted local company I’ve used for years, and their Google reviews are almost all 5-stars. Unfortunately, my experience turned out to be the exact opposite of what those reviews suggest.After a water damage incident in my upstairs bathroom on February 25, 2026, Phantom was called in for emergency mitigation. What should have been a straightforward drying and containment job turned into a seven-week nightmare of incompetence and poor communication.The project supervisor left the country for over two weeks with zero notice. Multiple major communication breakdowns followed, including a complete failure to respond to detailed questions from my insurance company (State Farm) after they emailed Phantom on April 8 questioning numerous line items as unnecessary or duplicative. State Farm ultimately approved only about half the billed amount.Even though the delays were 100% on their end, I started receiving automated “Payment Overdue” emails with condescending language (“Did you forget?”) and threats of late fees. Their listed contact number was even disconnected when I tried to call. To this day, I still have an open hole in my bathroom floor from the original mitigation work. To make matters worse, when a Phantom Restoration representative came on site to speak with my insurance adjuster in person, he fell through the poorly covered hole (only plywood and plastic sheeting had been placed over it), going up to his crotch with one leg through and striking the plumbing pipes below. We still do not know if the pipes sustained additional damage.I was more than willing to pay fairly for legitimate services rendered. What I’m not willing to pay for is inflated, duplicative charges and penalties caused entirely by their own inaction.If you’re looking for a reliable restoration company that actually communicates, works safely, and stands behind its work, I would strongly suggest looking elsewhere. Phantom Restoration’s shiny online reviews do not match the reality many customers experience once the job begins.: update for response to ownerThank you for the quick reply.I already sent a detailed formal dispute letter via email on April 15 (with all supporting documentation, including your original estimate, State Farm’s adjustments, and the automated overdue notices). That email clearly outlines the issues and gives a 7-business-day deadline for a written response.I will continue to handle this matter through the official email thread I started, as that creates the proper documentation. Please respond there.I sincerely hope we can resolve this professionally and fairly without the need for further escalation. However, if these issues are not addressed satisfactorily by the April 24 deadline, I will have no choice but to pursue all available remedies, including formal complaints and potential legal action

2026-04-15T14:27:18.627Z

Vlad is kind, thorough & communicates very clearly.

2026-04-13T15:26:02.892Z

Team was very professional, took care to protect my home as they removed the water damaged flooring and surrounding areas. Reliable, when they said what time the team would be here to check on the progress, they were on time. Answered all my questions and easier my mind if I was unsure of the process. Highly recommend this company from the guys and team who came to my house to calling the office, very knowledgeable and courteous, and made it easy for me as they handled everything with the insurance company.

2026-04-08T02:13:06.910Z

2026-03-30T12:22:16.639Z

They cleaned the floors up well(they broke some tile off in a room that wasn’t supposed to be touched) but when it came to billing it was horrible. I’ve been waiting almost 3 weeks in a hotel to get my bill so that insurance can move onto the next steps of rebuilding. They absolutely know I’m living in a hotel and they know my urgent situation yet they showed no urgency whatsoever. Unprofessional and will not be back.

2026-03-24T17:45:30.173Z

2026-03-02T21:26:48.855Z

I can't say enough great things about this company. They made a disaster extremely less stressful. I called on a Sunday afternoon and someone was at my door within a two hour window. Every step of the process was explained. Checked the progress each day in person to ensure everything was going as it should. If you have an emergency, these guys are who you should call.

2026-02-20T16:30:05.841Z

This company has been amazing! I would recommend to anyone. They were super supportive and kind during the process of restoration after my broke under my bathroom. Explained all the steps well and sisters with my insurance claim. I’m grateful for each person on the team!!

2026-02-20T15:47:59.147Z

Great service Vlad came did an excellent job. Referred this company to anyone.