2026-08-14T14:04:38.078Z

Phantom has been wonderful, great staff. They came in quickly. Placed dehumidifier & fans to remove water. They have checked water conditions & removed equipment in a timely manner.

2026-08-13T18:52:34.410Z

2026-08-10T14:32:49.213Z

Called Nick and his team for help with my relatives flooding in their basement. Was quickly taken care of and very reasonable. Customer service was absolutely top notch and would highly recommend.

2026-08-10T05:17:11.996Z

Excellent company to work with run by really solid folks. Highly recommend for any flood Restoration or clean up!

2026-08-07T00:23:39.303Z

Beware. My invoice was 4 times the original estimate to simply remove my floors and dehumidify my bathroom.Edit: Also just discovered that the payment was due the same day they sent me the invoice.

2026-08-04T20:03:23.315Z

Phantom did a great job on the water we had in our crawl space. They removed wet insulation and did a great job on the general clean up. Highly recommend them!!!

2026-07-29T15:52:29.360Z

Vlad did a great job and communicated clearly.

2026-07-27T18:11:12.514Z

Parker did an outstanding job restoring the insulation in my crawl space. His work was thorough, professional, and greatly appreciated. Thank you, Parker, for your excellent work and attention to detail.

2026-07-24T15:30:57.457Z

The guys came in and explained the problem and what they were going to do and came in a quickly cleaned and set up everything. Very nice guys just harder to understand with their hard accent.

2026-07-21T23:49:04.224Z

Luckily we’ve never had to file a homeowner’s claim due to an unforeseen issue. Let me tell you that the team at Phantom Restoration made the stress of the first time having to do so a breeze after we experienced a drain pipe failure! They were out to assist quickly and the entire staff was extremely helpful along the way. Thank you to the main team we worked with— Serge, Vlad & Victor— you guys are pros and we appreciate your kindness and support.

2026-07-20T20:38:26.070Z

Everyone I worked with was great. Our hardwood floors are glued, not floating, so I know it was a lot of work to scrape them up, and they did a great job. Special shoutout to Vlad because I remembered his name. Everyone was great though, from the initial inspection and delivery of the drying and mold prevention machines, to the demo team and the ones who came back to check water level and finish up.

2026-07-11T16:10:10.004Z

Phantom is the best! Highly professional and very helpful during the entire process! We had a leak in our ceiling that caused a lot of damage and they were every step of the way! Highly recommend

2026-07-11T15:32:05.991Z

Phantom and their team have been amazing, I’ve used them different times and they are always professional, courteous, and easy to work with and provide exceptional work. They also make sure to help the whole process go smoothly. I would recommend Phantom for all restoration needs.

2026-07-11T03:16:37.379Z

Quick response and excellent service. The team was very professional, courteous, and explained the entire process step by step, making everything easy to understand. I highly recommend their services.

2026-07-10T18:25:16.337Z

Phantom did a great job cleaning up my poo after my sewer line backed up in my basement!

2026-07-10T17:38:18.926Z

🫡Nick & The entire Team have Been Amazing to say the least!!! I can't possibly thank Phantom enough for how they just Show up & Show out, but I'll say this....THEY SET THE BAR HIGH!! 💪😁 Keep up the great work!!👊 I know everyone I've Spoke with from follow ups & such, Have always spoke highly of You all & that does my heart good to hear what I've already known, but get to experience yet once again through another satisfied client. Thank you once again Team, You all keep a smile on my face. If this would allow me to place 100 🌟 's I Would!! ✌️😎

2026-07-10T17:06:03.529Z

Excellent company! Professional, responsive, and delivered great service from start to finish. Highly recommended.

2026-07-10T16:39:10.283Z

Phenomenal service and Great people to work with.

2026-07-08T13:26:37.899Z

Vlad was promo, courteous and professional.

2026-07-08T13:19:58.292Z

2026-07-06T21:38:42.518Z

Great service and very nice employees.

2026-06-17T20:39:39.410Z

Phantom Restoration was great to work with! Very professional and easy to communicate with. They were quick to respond - came out the same afternoon I called to look at leak damage and were there the next morning to set up everything for the drying process. They kept us in the loop and informed the whole time and made the whole process as easy as possible!

2026-06-08T16:08:57.895Z

Vlad was so helpful as he answered all my questions and worked fast to help accommodate my three month old baby at home!

2026-06-04T18:50:20.122Z

2026-06-02T15:28:40.901Z

Vlad, victor and Josh were great! Fast dependable and very knowledgeable. Highly recommend phantom restoration!

2026-05-19T20:22:47.211Z

I’ve never had to use a restoration company before. But am so grateful I used Phantom Restoration! I had to deal with a broken hot water pipe located behind the walls down into the slab. Phantom was quick to respond with people and all the appropriate equipment to begin remediation. Their demo crew was incredible! They didn’t cause additional damage as they need to remove recently remodeled bathrooms down to the slab and studs. They were methodical to take dryness tests until my rooms passed the testing. Their people are the best! If you ever need assistance due to an emergency in your home, call Phantom Restoration. You’ll be glad you did!

2026-05-18T18:33:48.442Z

Phantom was so great for our unexpected leak damage. They were prompt and efficient and got us taken care of quickly. Vlad was great to work with, and he was very communicative about what to expect with the process.

2026-05-16T14:50:23.267Z

I had a great experience with Phantom! They were so accommodating and very responsive! Everyone who came to my home was very nice and knowledgeable to any questions I had. I would highly recommend!

2026-05-15T15:14:17.975Z

After a burst pipe flooded our basement last winter, we were completely overwhelmed. A neighbor recommended Phantom Restoration, and I'm so glad we called. Their team arrived within two hours — at 10 PM on a Sunday night — with all the equipment they needed and zero drama.From the start, they were transparent about the process, the timeline, and the costs. They walked us through every step of the water extraction, structural drying, and mold prevention work. What could've been a weeks-long nightmare was wrapped up in just five days, with zero corners cut. The crew was professional, courteous, and genuinely cared about getting our home back to normal.They also helped us navigate the insurance claim, documenting everything thoroughly and communicating directly with our adjuster. I honestly don't know what we would have done without them. If you're dealing with water damage anywhere in North Carolina, don't waste time — call Phantom Restoration first.

2026-05-15T00:25:06.794Z

Well let's talk about my experience with them.I had a water leak in my house and plumber called these guys as the trusted company what works with insurance.They spend 3 weeks setting fans in our house, then sprayed it and called it done weeks later.3 months later after they ignore insurance company and go missing, they come back threatening home owner with unpaid bill.They tell you don't worry about the bill but then they come back after you putting lean on your property.This place is a scam.