2026-10-13T13:50:31.664Z

Had a great experience with Phantom Restoration, given updates and explaining the processes and what was being done, answering questions along the way.

2026-10-07T17:32:39.201Z

I highly recommend this company over Palm Build Restoration. Unlike Palm, they don’t overcharge. I’m grateful for Phantom Restoration. They arrived promptly and fixed the issues that Palm never bothered to address.

2026-10-07T16:32:35.160Z

This place is a GOD sin 🙏🏽 yes .Thank you Jesus for all yor help I recommend this company totally awesome 👌 👏 👍🏾

2026-10-05T15:58:57.893Z

I’m currently in process of working with Phantom and my Home Owners Insurance. It has been the worst experience of my life. I was fooled by the other positive reviews. I can show pictures of how minimal our damage was and how much they charged. Run far away from this company. They will try to assure you they work with your insurance but then they will highball the amount so much so that Insurance will refuse to pay. They will ignore your emails and calls and they will ignore repeated communication from your insurance company trying to negotiate with them and threaten to put a lien on your home while you’re still in the insurance process. Then they will come after you for the difference. I will never work them again. Run! If you have insurance do not sign the contract.Also I’m sure they will try to rebuttal this but of course they will it’s not a favorable review.They did reach out and ask me to remove this review and said they will continue to work with my insurance. However what they meant is they would continue to refuse to to come to a fair and decent compromise with insurance.

2026-10-01T19:08:44.587Z

Daniel’s crew showed up, explained what they were opening, and kept the demo to the wet areas instead of tearing out the whole laundry room and ceiling. They cleaned and treated the spots on the subfloor and joist, and they are drying it out and coming back to meter it before anything gets closed up. Straightforward to deal with and careful with the work.

2026-09-30T23:05:58.981Z

Serg is very technically competent. He patiently explained our situation in laymen's terms and various options that worked to perfection. I highly recommend him!

2026-09-28T13:30:58.716Z

Stephanie was the only reason we decided to choose Phantom. Her communication and diligence on a tough file did not go unnoticed! We were successfully able to accomplish a lot of goals because of Stephanie's relentless efforts!

2026-09-27T13:03:40.660Z

Do NOT use this company for any water damage in your home! They will leave your house requiring more remediation than originally necessary, including black mold they’re supposedly “certified” to manage. NOT incensed, bonded, or insured — but will tell you they are — and refuse to communicate regarding the damages they are responsible for. They also apparently try and use photos of your home on their site without permission (photos have been reported). The photos added to this review are POST-“REMEDIATION”! This has been a literal nightmare.If you value your home, personal belongings, safety, and peace of mind, I strongly encourage opting for someone other than Phantom Services, Phantom Restoration, & all other DBAs (there are many).Edited 9/25/26, following an automated email with your response stating to contact you directly with negative experiences. We have? We’ve been in communication with you within the last 24 hours & are waiting on your response. I responded to you less than 12 hours ago. We have been in contact with you, the NC Licensing Board for General Contractors, and the NC Attorney General’s Office for Consumer Protection. You know this. If it weren’t for our insurance company, and more specifically, our adjuster, we’d be “up the creek without a paddle.”Your response merely shows interest in how you are perceived to the public, not addressing the damage to our property & personals. If that were genuinely the case, you would’ve responded to the email in your inbox—not the public platform that’s meant to help other consumers find quality work. I stand on the 1* review.

2026-09-23T20:10:42.264Z

I did not think they were very professional sent one person to do everything was supposed to wipe down all my walls and ceiling and all he had was a little rag and a spray bottle. Took out way more insulation than he was supposed to out of my attic and just dropped it on my floor. I am supposed to get reimbursed for part of the insulation but I’m not counting on it. All I can say is if you think you have any kind of mold do not call this company!!

2026-09-17T18:46:22.262Z

Serge, emergency responder, was very professional. He really did a thorough job and communicated all of our problems in an efficient manner. An asset to your company!!

2026-09-15T18:51:04.247Z

Phantom Restoration provided excellent assessment service. Serge came out same day to review a potential leak andprovided his professional feedback and solutions.

2026-09-14T22:17:17.897Z

The two men who came were really did a great job. They were also very kind, courteous and professional. They really took pride in their work!I’m sorry I don’t have a before pic, but I’ve uploaded the finished work. After cleaning the mold, they repainted the floor under my kitchen sink. I’m very grateful!Oh, and I also meant to mention that the young man named Serg who initially came out to access my situation was very knowledgeable, friendly, and professional. Finally, a huge thanks to Stephanie who I spoke with on the phone! Very professional and courteous in her communication with me during this process!

2026-09-14T21:39:29.038Z

Unfortunately, our HVAC condensate line was clogged which caused a lot of water damage.The Phantom team was quick to respond not only on site, but to my several questions during this process. I want to especially thank Stephanie who eased my anxiety through every phone call, Vlad, who came out on a Saturday to double check everything was dry, and Serge, who came to meet our insurance adjuster and answer her questions.This team is fantastic. Thank you Phantom!

2026-09-09T22:36:51.237Z

This team was exceptional! They kept me well-informed throughout the process and eliminated any doubts about the water damage. If you’re seeking peace of mind during a stressful situation, I highly recommend their services.

2026-09-09T20:56:06.873Z

We had an incident where an HVAC technician accidentally stepped through the ceiling of our master bathroom and left a sizeable hole. A technician (Alex) from Phantom Restoration came to repair the damage. I am very particular, and I was extremely pleased with the work that Alex performed; he was also very easy to work with. Also, the staff that I had contact at Phantom Restoration (Stephanie and Serge) were also very professional and responsive. The before, during, and after photos tell the story. One other very important point. This job obviously required a lot of sanding. Alex did an excellent job of isolating the work area to prevent dust contamination. Alex also did an excellent job of clean up; I see no evidence of dust or any other debris. Thank you Alex! I would highly recommend Phantom Restoration without hesitation.

2026-09-09T00:45:30.081Z

Stephanie has been great! She answers all my questions and quiets my concerns. This is a big project on my home. And as a single woman (past retirement age, whatever that means) it’s scary to go through a leak and the damage it caused. So it’s been high on my stress list. She helps :).

2026-09-01T18:14:33.399Z

Fast, prompt and excellent service.

2026-09-01T13:56:33.100Z

Vlad, Victor and everyone else have been a pleasure to work with. Phantom Restoration completely handled our issue professionally and promptly. I highly recommend them!

2026-08-28T18:41:24.556Z

Daniel's crew was wonderful. The know what they are doing. Also very polite and nice

2026-08-24T14:04:36.728Z

The Phantom was awesome. The team was prompt and very efficient completing the work assignments.

2026-08-20T12:57:27.909Z

The entire team at Phantom were great to work with! Timely and professional. I would definitely recommend their services!

2026-08-18T15:41:19.012Z

The crew was very good and knowledgeable. They did a very thorough and careful job.Would recommend them.

2026-08-17T18:48:43.754Z

Josh, Seth, Vlad and the demo team were all kind, courteous and helpful. Would 10/10 recommend this team whenever you find water damage in your home!

2026-08-14T14:04:38.078Z

Phantom has been wonderful, great staff. They came in quickly. Placed dehumidifier & fans to remove water. They have checked water conditions & removed equipment in a timely manner.

2026-08-13T18:52:34.410Z

2026-08-10T14:32:49.213Z

Called Nick and his team for help with my relatives flooding in their basement. Was quickly taken care of and very reasonable. Customer service was absolutely top notch and would highly recommend.

2026-08-10T05:17:11.996Z

Excellent company to work with run by really solid folks. Highly recommend for any flood Restoration or clean up!

2026-08-07T00:23:39.303Z

Beware. My invoice was 4 times the original estimate to simply remove my floors and dehumidify my bathroom.Edit: Also just discovered that the payment was due the same day they sent me the invoice.

2026-08-04T20:03:23.315Z

Phantom did a great job on the water we had in our crawl space. They removed wet insulation and did a great job on the general clean up. Highly recommend them!!!

2026-07-29T15:52:29.360Z

Vlad did a great job and communicated clearly.