Ceramic King Coatings of Lubbock
2026-01-19T15:41:59.972Z
This is the second company that I've contacted regarding this type of business in West Texas with absolutely no response after a week. There's no excuse for this kind of customer service. Your work may be 5 stars but your customer service is 0. You may do great work but if you ignore new customers there'll eventually be no business.Response from business via text to my review:"John thanks for the 1 star review. I've had the Flu this past week. Your compassion is overwhelming."First, how was I supposed to know the situation? Second, I'm glad I saw the true person running the show before handing off my car. That should be a huge red flag for anybody reading this review.Again no excuse. While it is unfortunate the individual was ill, I can't help but wonder if this is this a one person operation? If so, the website is deceitful. When your company is represented as an elite operation but is really just a guy behind the curtain, it reflects poorly on the reality. With so much apparent success, why isn't there somebody that manages inquires and scheduling, for example.
This is the second company that I've contacted regarding this type of business in West Texas with absolutely no response after a week. There's no exc... More