I have been with universal heating/ south town for several years. The father and his staff installed my AC & Furnace.I have been nothing but satisfied...
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I have been with universal heating/ south town for several years. The father and his staff installed my AC & Furnace.I have been nothing but satisfied.Scott Furgason is my tech.Amazing!!! Extremely thorough very professional.I highly recommend this company.I will share Scott with other customers., but as long as he's my tech.I know I will be satisfied.JaniceHuber Heights Ohio.Thanks for all you do.An extremely trustworthy company.
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5
Apr 17, 2025
5
Apr 17, 2025
Scott is amazing! Very friendly, timely, thorough and detailed! Thanks so much!
5
Apr 16, 2025
Scott was great!!!
5
Apr 16, 2025
5
Apr 16, 2025
Scott was a pleasure to work with!! Very insightful.
5
Apr 07, 2025
5 Stars – Stellar Service!Scott from SouthTowne is absolutely fantastic. He recently did my seasonal HVAC tune-up and, as always, provided stellar, fr...
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5 Stars – Stellar Service!Scott from SouthTowne is absolutely fantastic. He recently did my seasonal HVAC tune-up and, as always, provided stellar, friendly service. Scott is the kind of professional you want in your home—he’s courteous, knowledgeable, and takes the time to explain everything he’s doing. I always feel confident in the work he does and appreciate the pride he takes in doing things right. Can’t recommend him highly enough!
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5
Apr 04, 2025
I used Southtowne for an emergency plumbing leak. They were very accommodating of my scheduling needs and came out very quickly. Mark arrived promptly...
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I used Southtowne for an emergency plumbing leak. They were very accommodating of my scheduling needs and came out very quickly. Mark arrived promptly after calling ahead to let me know when he would be here. He was very professional, courteous and extremely knowledgeable. He was able to repair my plumbing leak same day at a very reasonable cost.I cannot express how grateful I am to have been referred to this company. I will be using Southtowne Services for all of my plumbing and HVAC needs in the future.
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5
Apr 04, 2025
Nick E. was EXCELLENT during his inspection service today. If he is an example of the service from this company, they will be in business a long time....
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Nick E. was EXCELLENT during his inspection service today. If he is an example of the service from this company, they will be in business a long time. Nick was very PATIENT, THOROUGH, KNOWLEDGEABLE, PROFESSIONAL, and so much more. I need to set up another inspection for my Mom, I will definitely request Nick and will wait for his availability.
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5
Apr 04, 2025
Scott was very friendly, he came out for an AC inspection & took the extra time to look at our furnace & answer some questions for us.
5
Apr 04, 2025
Scott was very professional and knew his stuff. We have a crawl space where most of our equipment is located. He was able to access everything in the...
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Scott was very professional and knew his stuff. We have a crawl space where most of our equipment is located. He was able to access everything in the crawl space without issue.
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5
Apr 03, 2025
Nick came & looked over our unit, very professional & nice, showed me how to clean the filter & went over all the estimates with me. 10 out 10 definit...
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Nick came & looked over our unit, very professional & nice, showed me how to clean the filter & went over all the estimates with me. 10 out 10 definitely recommend!
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5
Apr 03, 2025
5
Apr 03, 2025
Nick E. Was very helpful
5
Apr 02, 2025
Scott was excellent and professional. He came out , checked on our brand new HVAC system to make sure it’s still running fine after install 1.5 months...
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Scott was excellent and professional. He came out , checked on our brand new HVAC system to make sure it’s still running fine after install 1.5 months ago. Cleaned our outside AC unit and made sure everything was running smoothly. Great and friendly service
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5
Apr 02, 2025
Super nice and helpful. Informative and thorough. Answered any questions I had. Love to have him out again on our next visit
5
Apr 02, 2025
Hunter great technicion, explain everything though his inspection. well pleased with service. Will use South Towne heating and air for my services. 5 ...
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Hunter great technicion, explain everything though his inspection. well pleased with service. Will use South Towne heating and air for my services. 5 star rating
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5
Apr 02, 2025
Cal was very kind and courteous. Very professional.
5
Apr 01, 2025
Scott did a great job
5
Apr 01, 2025
Trent
5
Apr 01, 2025
Trent was very professional and efficient. He was able to clearly express the work that needed done and why. I have the membership and it’s well worth...
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Trent was very professional and efficient. He was able to clearly express the work that needed done and why. I have the membership and it’s well worth it.
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5
Mar 31, 2025
He was very knowledgeable, friendly and work with a sense of urgency. Highly recommend!!
5
Mar 31, 2025
Trent was professional and polite. Knew what he was doing. I am pleased with the service today.
5
Mar 31, 2025
Great experience!
5
Mar 31, 2025
Trent was a capable and wonderfully empathetic technician ..He assessed the problem and we worked on a way to pay for it that was in line with my budg...
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Trent was a capable and wonderfully empathetic technician ..He assessed the problem and we worked on a way to pay for it that was in line with my budget. We are both cat people so enough said! Looking forward to working with Trent!
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5
Mar 29, 2025
Scott was very good and professional guy
5
Mar 29, 2025
Scott was very knowledgeable, quick and easy to talk to. Cleaned my ac unit and did a great job. Also was very thorough with the information given abo...
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Scott was very knowledgeable, quick and easy to talk to. Cleaned my ac unit and did a great job. Also was very thorough with the information given about my unit
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5
Mar 27, 2025
Scott was very professional. He kept a smile on his face.
5
Mar 27, 2025
Scott was friendly and hard working today. Took the time to explain what was going to be done, and was quite thorough with the cleaning and testing. ...
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Scott was friendly and hard working today. Took the time to explain what was going to be done, and was quite thorough with the cleaning and testing. Hope to see him again! Russ and Jill. Springfield Ohio
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5
Mar 25, 2025
Gavin and Scott were professional, fast, and respectful when replacing my water heater. Reasonably priced and fixed it a day after calling
5
Mar 24, 2025
Hunter, did a great job, very friendly!
5
Mar 21, 2025
Trent was extremely helpful in explaining what my issues were and fixed everything. Extremely professional.
5
Mar 21, 2025
Trent & Joe assessed our furnace, AC, water heater & softener. Extremely knowledgeable, professional and explained each repair/replacement option thor...
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Trent & Joe assessed our furnace, AC, water heater & softener. Extremely knowledgeable, professional and explained each repair/replacement option thoroughly. Highly recommend.
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5
Mar 20, 2025
Tim H…came out to my house on time and assessed the problems in my house explained things completely and answered all my questions.. reassuring me abo...
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Tim H…came out to my house on time and assessed the problems in my house explained things completely and answered all my questions.. reassuring me about the work that was needed.. I recommend this company and It was a pleasure to have Tim as my plumber…
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5
Mar 19, 2025
Had a very nice experience with Hunter. He was very courteous and professional. He explained everything in terms I could understand. He's welcome back...
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Had a very nice experience with Hunter. He was very courteous and professional. He explained everything in terms I could understand. He's welcome back here anytime.
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5
Mar 19, 2025
Joe S and Trent L worked with patience (over 2.5 hours) and diligence to diagnose the issues with our heat pump - they were very courteous and profess...
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Joe S and Trent L worked with patience (over 2.5 hours) and diligence to diagnose the issues with our heat pump - they were very courteous and professional. All for the cost of $29.50
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5
Mar 17, 2025
Tim did excellent work. He looked over the entire plumbing and identified issues he proceed to estimate. Job well done.
5
Mar 17, 2025
We had Scott out for a spring checkup and he did a great job and was a pleasure to work with!
5
Mar 15, 2025
HUNTER WAS VERY VERY INFORMATIVE AND KNOWLEDGEABLE OF THE COMPANY, PARTS AND CUSTOMER SERVICE I LOVE THAT IN A COMPANY. I SIGNED UP 4 OF MY PROPERT...
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HUNTER WAS VERY VERY INFORMATIVE AND KNOWLEDGEABLE OF THE COMPANY, PARTS AND CUSTOMER SERVICE I LOVE THAT IN A COMPANY. I SIGNED UP 4 OF MY PROPERTIES TODAY. THANK YOU HUNTER/ SOUTH TOWNE
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5
Mar 15, 2025
5
Mar 15, 2025
Hunter is really good tech. Took 10 minutes to fix my issue.
5
Mar 14, 2025
5
Mar 14, 2025
Scott is a great guy he did a great job highly recommended awesome guy
5
Mar 14, 2025
Scott did a great job and was very personable.
5
Mar 13, 2025
Scott was so amazing! So dedicated and did such a wonderful job!! Turned out we needed repairs beyond just an inspection! Kudos to him for staying and...
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Scott was so amazing! So dedicated and did such a wonderful job!! Turned out we needed repairs beyond just an inspection! Kudos to him for staying and getting us up and running. You for sure need more employees like him! Friendly and so kind! A big thank you to Scott!!!!
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5
Mar 12, 2025
Trent Did a really great job, very knowledgeable and helpful.
5
Mar 12, 2025
Scott did a thorough job. His recommendations for additional work were spot on and well documented. Appreciated that!
5
Mar 11, 2025
Enjoyed Trent & Scott doing my service call today! Very Professional & hard workers!
5
Mar 06, 2025
Scott is very professional and very friendly.
5
Feb 26, 2025
Cal assessed my furnaces and water heater. He was professional and provided detailed information for each system. He also provided costs to repair eac...
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Cal assessed my furnaces and water heater. He was professional and provided detailed information for each system. He also provided costs to repair each as well as a quote to replace.
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5
Feb 25, 2025
Scott, good job.
5
Feb 24, 2025
Earlier in the year during one of the coldest weeks, my furnace stopped working and I had trouble finding someone available that day. I located Univer...
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Earlier in the year during one of the coldest weeks, my furnace stopped working and I had trouble finding someone available that day. I located Universal Heating and they had someone at my home within a couple of hours. The owner, John Rice, and staff were extremely helpful and expedient. Universal Heating had my new furnace installed by early evening. While I hope that I don't need their services again anytime soon, I will certainly use them again should the need arise.
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5
Feb 22, 2025
Great customer service!
5
Feb 22, 2025
Scott did a through inspection and let me know about things going on with furnace to keep eyes on. Gave filter for furnace unit so can order more
5
Feb 21, 2025
Our furnace went out and I reached out to them after seeing all of their positive reviews. I called them Friday morning and by 8:30 PM they had instal...
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Our furnace went out and I reached out to them after seeing all of their positive reviews. I called them Friday morning and by 8:30 PM they had installed a new system for me and I had heat again. The install guys were pleasant, knowledgeable, and fast. Would definitely recommend them and plan on using them for any future needs as well!
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5
Feb 21, 2025
CAL showed up found a couple small issues adjustments . Furnace working great . THANKS CAL
5
Feb 20, 2025
Excellent work done by excellent, professional people. Tim was outstanding fixing our plumbing problemsHe was efficient, professional, cleaned up be...
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Excellent work done by excellent, professional people. Tim was outstanding fixing our plumbing problemsHe was efficient, professional, cleaned up before leaving and made sure we were pleased with his work.
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5
Feb 20, 2025
Hunter and Scott were very thorough in their assessment and furnace check. They gave recommendations and thoroughly explained why. Pleasant workers.
5
Feb 20, 2025
Hunter and Scott were prompt, personable and knowledgeable. Thanks for job well done. Highly recommend!
5
Feb 19, 2025
Guys were great..very knowledgeable.Super polite.
5
Feb 18, 2025
We did our furnace tune up today and got the best service from technician Cao. He explained everything clearly. Appreciate his service and will recomm...
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We did our furnace tune up today and got the best service from technician Cao. He explained everything clearly. Appreciate his service and will recommend him
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5
Feb 18, 2025
5
Feb 16, 2025
Universal Heating and Cooling did an awesome job on our new furnace. Great customer service, and very timely.
5
Feb 16, 2025
Universal Heating and Cooling did an awesome job! Our furnace went out and John got us back up and running extremely fast! Great customer service!!
5
Feb 14, 2025
Trent and Nick. Cleaned fan and replace capacitor. Filter was replaced. Did a good job.
5
Feb 14, 2025
Nick and Trent did an excellent job. They were very professional and informed me of what was going on with the furnace.
5
Feb 13, 2025
I just had an inspection and tune up of my hot water tank and I could not be more impressed. Tim was the technician that came out, he was very informa...
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I just had an inspection and tune up of my hot water tank and I could not be more impressed. Tim was the technician that came out, he was very informative and explained what he was doing which is appreciated. Tim was kind and is a great representation of the company!
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5
Feb 12, 2025
5
Feb 12, 2025
Scott was great, and very informative!
5
Feb 11, 2025
Called Southtowne for a garbage disposal replacement. Tim came out and provided a very reasonable quote compared to the other vendors who wanted 3 t...
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Called Southtowne for a garbage disposal replacement. Tim came out and provided a very reasonable quote compared to the other vendors who wanted 3 times the amount. Tim did a great job and took his time to make sure it was done right! Great service and fantastic people in the office too!
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5
Feb 06, 2025
Excellent and quick service. Found and issue and quickly resolved it. a++
5
Feb 06, 2025
THE BEST.From the first call- if you get Higor you are treated to the BEST customer service and understanding of the issue you are calling about- his ...
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THE BEST.From the first call- if you get Higor you are treated to the BEST customer service and understanding of the issue you are calling about- his knowledge and attentiveness has kept this company in our lives for over 10 years.The staff- EVERY tech we had come out is better then the next- we had Trent whose experience had our 3 problems solved within minutes- no lie.Hate to call them- but love the service we get from start to end.Thank you ALL for being such a great and reliable company all of these years.
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5
Feb 06, 2025
Thanks Scott and Joe. Appreciate the detailed information.
5
Feb 05, 2025
So far all the dealings with them were satisfactory. They competent and friendly. The two guys that came for maintenance were Scott and Joe. They are ...
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So far all the dealings with them were satisfactory. They competent and friendly. The two guys that came for maintenance were Scott and Joe. They are pleasant to work with.
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5
Feb 04, 2025
Scott and Joe were some of the nicest service men I know. Very professional and friendly. I enjoyed talking with them while they were working 😀
5
Feb 04, 2025
Scott and Joe came out for our yearly tuneup. Very nice guys. Went through everything that could improve our furnace lasting longer. Got the yearly me...
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Scott and Joe came out for our yearly tuneup. Very nice guys. Went through everything that could improve our furnace lasting longer. Got the yearly membership great deal.
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5
Feb 03, 2025
Scott and Joe were great! No issues, just the membership!!
Karen P
5
Feb 03, 2025
Scott and Joe were professional, pleasant, and very informative. Thank you, SouthTowne for great service!
5
Jan 31, 2025
Fantastic service, both competent and explanatory!
Ibelieve Scott and Joe were my technicians, great guys!
5
Jan 30, 2025
Scott and Joe were very professional and friendly. Very impressed with their service
5
Jan 29, 2025
Called Southtown HVAC to service a down furnace and they were exceptional. Professional, fast, and affordable. Trent knocked it out of the park and I ...
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Called Southtown HVAC to service a down furnace and they were exceptional. Professional, fast, and affordable. Trent knocked it out of the park and I will definitely be calling again in a pinch!
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5
Jan 29, 2025
5
Jan 25, 2025
Great service
5
Jan 24, 2025
5
Jan 24, 2025
Scott was great
5
Jan 24, 2025
I recommend Southtown Services 200x over. Jonathon went above and beyond, late on a Saturday night to help us when our heat had gone out on a record f...
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I recommend Southtown Services 200x over. Jonathon went above and beyond, late on a Saturday night to help us when our heat had gone out on a record freezing night.
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5
Jan 23, 2025
Scott was very professional and helpful during our inspection.
5
Jan 23, 2025
Professional quick service, and customer needs focused.
YOU SHOULD USE THEM!!!
My new water heater (4 months) igniter went out. It was a part Under wa...
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Professional quick service, and customer needs focused.
YOU SHOULD USE THEM!!!
My new water heater (4 months) igniter went out. It was a part Under warranty so no charge. Hayden the owner of Southtown called me and offered to replace the entire unit with a different NEW unit because he felt the unit I had Might be a lemon. He, was so adement that I'd like the newer unit he offered and then paid the upgrade fee himself. He didnt have to do this. I was still in a warrenty situation, but he was looking out for me. It cost him a few bucks but he has a costomer for life
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5
Jan 21, 2025
Scott was very kind and professional when he came out to do our bi-annual maintenance on our furnace.
5
Jan 20, 2025
Call Southtown services for all your heating and cooling needs and also plumming. They will do an exceptional job for you at a reasonable price. They ...
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Call Southtown services for all your heating and cooling needs and also plumming. They will do an exceptional job for you at a reasonable price. They have very polite service techs that will get down to the problem and get it fixed. Look no farther pick Southtown Services. They will take care of you.
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5
Jan 20, 2025
Very helpful and kind people, highly recommended. Professional and kind.
5
Jan 20, 2025
5
Jan 20, 2025
Awesome company and great employees….
5
Jan 20, 2025
A+
5
Jan 08, 2025
Scott and Trent serviced our units at ALT and did an outstanding job. They were professional, punctual, and kept us informed throughout the entire pro...
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Scott and Trent serviced our units at ALT and did an outstanding job. They were professional, punctual, and kept us informed throughout the entire process. Highly recommend their services!
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5
Dec 31, 2024
These guys showed up on time as they said. They was quick and repairing my furnace. I highly recommend these two to anybody. Good job guys!
5
Dec 27, 2024
5
Dec 26, 2024
Thank you so much for coming out to service our HVAC. My husband just had knee surgery and we really needed someone to fix the problem. Scott and Tr...
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Thank you so much for coming out to service our HVAC. My husband just had knee surgery and we really needed someone to fix the problem. Scott and Trent were professional, knowledgeable, and had us up and running within minutes. We even signed up for the monthly service plan. We can now rest and my husband can heal peacefully knowing we will be warm all winter long. Thank you so much Universal Heating and Cooling!
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