Bob Jahn's Roofing
2025-04-07T18:00:50.987Z
I understand that Bob Jahn has been in business for several years, so I don't doubt that they are capable of doing excellent work.This review is not intended to bash the company. So please be clear that it only pertains to my experience with the installation of a Boral Stone Coated Steel roof.When my roof was initially installed, I noticed some visual/aesthetic issues that didn't indicate the type of craftsmanship you would expect from a professional roofer. In my neighborhood, most homes have stone coated steel roofs, so I've seen many examples of what a good install should look like. Sadly, the worst looking part of my roof is the section that is most visible from the street view. First, on the left hand side of this section of roofing, an extracourse of materials was installed and did not match the number of rows on the right side. I immediately called the company and they removed the extra course. However, something still didn't look right. Some of the courses looked wonky and even stretched out at the edges. Also, if you look at the upper middle section, the roofing material doesn't lay very flat. It has a wavy, uneven look to it. Unfortunately, shortly after the roof was installed, I had the exterior of my house painted. The painting company didn't walk on the roof properly and dented some of the materials so I hired Cal Vintage roofing to make repairs. Upon their inspection, they stated that some of the battens were not spaced apart according to manufacture specifications. The roofer also stated that there were some sections of the roof where Bob Jahn's company used extra long fasteners, likely because the batten spacing was off. After some back and forth discussions with Bob Jahn, he had Cal Vintage come out to repair the section where an extra course was initially installed and removed. When Cal Vintage came out to make the repairs and exposed the battens, they explicitly stated that the spacing was off, which was no surprise to me. At this point, I suspect that other parts of the roof have this issue which is why some areas look wavy and visually unappealing. The sections that have extra long fasteners is also still a concern. I believe the roof is water tight, even though the craftsmanship may be off in certain areas. But still, a roof should be installed according to prescribed standards. If you plan on having a stone coated steel roof installed, I would advise that you look into other companies and ask for examples of their work. If I could go back in time, I would 100% use another company for my install. I'm not happy with how the roof looks and will gladly show it to anyone who is shopping around for a new stone coated steel roof.Edit: I see the company responded to this post with "If you have any further concerns, please reach out directly so we can address them. Your satisfaction is important to us."After going back and forth with you guys a handful of times where you pushed back to acknowledge that there were any problems with the install, it makes it very difficult to believe that customer satisfaction is important to you. A company that truly stands by its work would try to address all issues. I told you guys that extra long fasteners were used in other parts of the roof (per Cal Vintage Roofing) which may indicate more problem areas with the battens, but no one took the initiative to investigate it. The section of the roof that is wavy also does not seem to be a concern for you. Very frustrating.
I understand that Bob Jahn has been in business for several years, so I don't doubt that they are capable of doing excellent work.This review is not i... More