I purchased my built in outdoor cabinetry, hot tub, Custom Pergola that is amazing, grills, furniture, and other products through Custom Fireplace. These guys provide the best service I have ever experienced through any retail establishment. Instant responses, solutions, answers to tough questions, and personal visits to discuss each project in detail.All product came in, in a timely fashion, and even with small issues post sale and set up, they helped tackle to complete satisfaction. A+ across the board, zero complaints.The team comes highly recommended, and will continue to use them for all outdoor needs now and in the future. This is saying alot, as I am in the appliance industry!Thanks again Andy and Mike! Less

I worked with Matt on not only the design of the kitchen, but also the selection of cabinetry and advice on the grill, heater and refrigerator. It came out fantastic. He was an amazing resource and their prices were in line with the internet.I would highly recommend working with them and take his advice . Less

LOVE, LOVE, LOVE Custom Fireplace & BBQ! They're so much more than fireplaces and BBQ's! We started there looking only for a new grill and maybe an outdoor fireplace but we got so much more. Owner Andy completely schooled us on the latest developments in grills, pizza ovens, fireplaces & heaters. He also helped us with outdoor drawers, cabinets and refrigerator. Then as luck would have it, right when we were getting to know him, he hired a crazy good outdoor furniture buyer (Donna) who helped us select BOATLOADS of outdoor furniture. They work with a wide range of furniture manufacturers and many that you just don't see unless you're working with a designer. (We bought Kingsley Bate and Lloyd Flanders.) Donna came to our construction site several times to measure, re-measure, and walk the space with me to find the perfect mix of furnishings. As if all of that wasn't good enough, the ongoing customer service has been outstanding. My contractor came over to check out our new outdoor fireplace and we couldn't get it to fire up. He called Fireplace Andy and in 10 minutes Andy was at our house explaining to us exactly how it works. He also came out to make sure our grill and fire pit were all working. Really outstanding customer service. Can't say enough about Custom Fireplace & BBQ, I will definitely use them again and have been recommending them to my friends. Less

Had such a WONDERFUL experience working with Custom Fireplace Bbq and Spa! The knowledge and expertise of Andy, Donna and the crew is unmatched and the customer service is above and beyond! We highly recommend for your outdoor patio needs. Less

We just bought a new Marquis Monaco Elite hot tub from Custom Fireplace. Although we've only had it for a few weeks, it is wonderful. Of no less importance was the incredible service we received from Andy Ligon and his team. The installation was a bit tricky and they took the time to carefully plan out the project and executed it flawlessly. We found them to be honest, straightforward and responsive and recommend them without reservation. Less

Amazing and smooth experience with Andy and Kevin. I am so happy and excited with my hot tub purchase. From start to finish, their knowledge and customer service was excellent. All the staff were very polite professional and patient. Definitely a customer for life! Will recommend them to everyone! Less

I’ve used Custom FirePlace & BBQ for a decade now. I recently had a problem with a Warranty issue the manufacturer was failing to live up to - until I reached out to Kevin @ Custom FP&B - Kevin took charge and within a very short time pressured the Manufacturer to solve this issue for me.I am very grateful and will continue to use and support Custom FP&B for my backyard needs ! Less

Every now and again, you encounter a business that is built around customer service, helpfulness, and integrity from the ground up. In Custom Fireplace BBQ & Spa, I have found such a business. If you need something beautiful in your backyard, give these guys a call. Every person I worked with in the company, including the owner, Andy, was top notch from start to finish. Andy and Adam have generously provided customer service for me and my family that is far above and beyond what they needed to, did it with joy, efficiency, and a high degree of competency. What more could you want? This company rocks! Less

The salesman was very knowledgeable about the electric fireplace we went to see. You have to make an appointment but I feel you have their undivided attention this way. Less

I highly recommend Custom Fireplace. They installed my fireplace and continue to provide excellent service. Kevin is the absolute best. He goes above and beyond the call always. Less

Great selection of fireplaces and barbecues. Not much in the way of patio furniture. Staff greets you, then stays out of your way until you want them. Personally I like that. Prices are generally marked by the items. They also have price matching with bonafide competitors. Less

Zach was really helpful and fully explained the differences between the different BBQ options. He also helped us with an outdoor fireplace unit.Zach was off when we came back, so Andy finished up. Same great service and made sure we had all of the parts needed.Great service, professional, and knowledgeable. Less

Great people. Andy and Zach have been my sales contacts for small and large fire place items. They are knowledgeable, available and friendly. Adrian and Jorge were my installers and they couldn't have been better. Less

We love our new fireplace. Andy went the extra mile for us from start to finish. Of course we thought we wanted the bigger model but after talking to Andy about our home space he helped us realize the smaller version of the Marquis would generate plenty of heat. He was 100% on the mark steering us in the right direction. If we went with the bigger version we would barely be able to use the fireplace.Custom Fireplace's Installers Forest and Mike were courteous and professional and went out of there way to help installing a mantle along with everything they needed to do with the initial installation work.The fireplace is the place to be in our house during this cold, wet winter. It made our whole living room and it ads a "comfy" level our house never had. Less