2025-02-20T00:33:05.500Z

Sales person had excellent knowledge of the product.

2024-12-02T19:08:25.199Z

I purchased my built in outdoor cabinetry, hot tub, Custom Pergola that is amazing, grills, furniture, and other products through Custom Fireplace. These guys provide the best service I have ever experienced through any retail establishment. Instant responses, solutions, answers to tough questions, and personal visits to discuss each project in detail.All product came in, in a timely fashion, and even with small issues post sale and set up, they helped tackle to complete satisfaction. A+ across the board, zero complaints.The team comes highly recommended, and will continue to use them for all outdoor needs now and in the future. This is saying alot, as I am in the appliance industry!Thanks again Andy and Mike!

2024-10-26T00:42:09.003Z

I worked with Matt on not only the design of the kitchen, but also the selection of cabinetry and advice on the grill, heater and refrigerator. It came out fantastic. He was an amazing resource and their prices were in line with the internet.I would highly recommend working with them and take his advice .

2024-10-06T23:00:00.206Z

LOVE, LOVE, LOVE Custom Fireplace & BBQ! They're so much more than fireplaces and BBQ's! We started there looking only for a new grill and maybe an outdoor fireplace but we got so much more. Owner Andy completely schooled us on the latest developments in grills, pizza ovens, fireplaces & heaters. He also helped us with outdoor drawers, cabinets and refrigerator. Then as luck would have it, right when we were getting to know him, he hired a crazy good outdoor furniture buyer (Donna) who helped us select BOATLOADS of outdoor furniture. They work with a wide range of furniture manufacturers and many that you just don't see unless you're working with a designer. (We bought Kingsley Bate and Lloyd Flanders.) Donna came to our construction site several times to measure, re-measure, and walk the space with me to find the perfect mix of furnishings. As if all of that wasn't good enough, the ongoing customer service has been outstanding. My contractor came over to check out our new outdoor fireplace and we couldn't get it to fire up. He called Fireplace Andy and in 10 minutes Andy was at our house explaining to us exactly how it works. He also came out to make sure our grill and fire pit were all working. Really outstanding customer service. Can't say enough about Custom Fireplace & BBQ, I will definitely use them again and have been recommending them to my friends.

2024-10-01T16:35:39.072Z

Had such a WONDERFUL experience working with Custom Fireplace Bbq and Spa! The knowledge and expertise of Andy, Donna and the crew is unmatched and the customer service is above and beyond! We highly recommend for your outdoor patio needs.