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5.00
1,083 reviews
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AI Summary
Overall, reviewers express consistently high satisfaction with purchases and services. Staff are described as knowledgeable, patient, and attentive during buying, custom design, resizing, and repairs. Many note clear communication, transparent pricing, and help matching pieces to budget and taste. Custom design work and repairs are credited for strong craftsmanship and careful attention to detail. Quick turnaround is reported for many repairs and adjustments, with several fast or same-day service experiences. A broad selection of quality jewelry and meaningful, commemorative options is frequently praised. The shopping experience is welcoming and customer-focused, with hands-on assistance and ample trial fittings. Cons are minimal but include occasional wait times for custom pieces or more involved work. Some buyers may find pricing higher than mass-market retailers, reflecting bespoke service and craftsmanship. Few negative comments overall, so prospective customers can expect dependable service and good follow-through. Recommended for those seeking quality, personalized service and reliable repair or customization options.
5
Oct 23, 2026
Entered with a warm greeting as a first time shopper. Was looking for infant earrings as my 4 month old granddaughter was getting them pierced. Mark... More
5
Oct 22, 2026
Thank you Gennaro Jewelers. Mark & Eric were very patient and helpful. I have bought jewelry and have many repairs done over the years. Always my go-... More
5
Oct 19, 2026
Went to Gennaro's to find a piece of jewelry for my 30th wedding anniversary I was all over the place with what I should get had a lot of ideas then w... More
5
Oct 15, 2026
Donna was fabulous!!! She took her time with us and helped us find exactly what we were looking for. The care and attention to detail was appreciated!... More
5
Oct 13, 2026
Gennaro’s has been around for such a long time for a reason and that reason is cause of their amazing customer service on top of quality/ consistency ... More
5
Oct 12, 2026
Absolute factory of perfection and customer service. Huge thanks to Arianna and Pichelle for making it happen.
5
Oct 11, 2026
This place came highly recommended and boy did they deliver! I traveled all the way from New Jersey to come here and have no regrets. Their profession... More
5
Oct 10, 2026
Angela is the best! She spent nearly 3 hours with us one morning while helping repair my botched engagement ring that was bought at a different jewele... More
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