Southport Cookies
2025-06-09T20:33:10.518Z
I am writing to share my appreciation for Joelle and Kathy at Southport Cookies. I recently experienced an allergic reaction due to an accidental cookie mix-up at checkout. However, I would like to highlight how the staff handled the situation. Joelle and Kathy were very kind, deeply apologetic, and immediately took the initiative to make amends. They offered to cover my hospital bill, and I appreciated their compassion and commitment to making sure something like this will be prevented in the future.Even though it’s impossible to completely avoid accidents, their response to this situation made it clear that both allergy safety and positive customer experience are taken very seriously at Southport Cookies.
I am writing to share my appreciation for Joelle and Kathy at Southport Cookies. I recently experienced an allergic reaction due to an accidental cook... More