2026-08-11T23:06:31.942Z

Had the absolute experience at IRL. Thomas is the kindest and very helpful. He helped through many flight cancelations and itinerary changes. Also located in the heart of the city we couldn’t have found a better spot. Highly recommend

2026-08-11T18:54:06.390Z

Thomas is incredibly helpful!! We have had an amazing experience with IRL. They are superb at what they do. Very flexible with the timing. Always smiling and so so accommodating. Would 10/10 recommend .

2026-08-11T18:52:01.257Z

Excellent person , good rates and very helpful 👍

2026-08-09T23:44:18.796Z

The crew at IRL Concierge was super helpful, kind and were flexible to accommodate our travel needs & arrangements. Top notch care & the evening staff particularly, provided service that far exceeded expectations. Super grateful for everything, thank you for a wonderful experience

2026-08-08T18:34:32.049Z

Great experience with IRL for a recent luggage storage experience. Overall it was convenient, an efficient process and trustworthy storefront. I will be using IRL again.

2026-08-03T03:28:29.700Z

Great service. He even offered to spray my luggage wheels with WD40 to help with the squeaking!

2026-08-01T17:22:04.830Z

Fantastic experience!! Highly recommended

2026-08-01T16:30:57.262Z

Very easy to deal with, happily left my luggage there for the full day so I can explore Vancouver while waiting to check in nearby. Very polite, courteous and accommodating.