BODY TIME INTERNATIONAL
2026-09-01T04:04:24.404Z
There is a complete lack of respect for clients and their time. I booked my appointment, confirmed it THREE times, including on the actual day of the appointment, and showed up on time, only to find the centre completely closed, with nobody there and absolutely no communication whatsoever.I contacted them on WhatsApp and received no response, not even until now. I eventually had to contact the coach directly, who was actually decent enough to respond and explained that reception had apparently failed to inform him that my appointment had been confirmed. How a business can operate with such a fundamental failure in communication is beyond me.What is even more appalling is that two days have now passed and nobody from the centre has bothered to contact me, apologize, explain what happened, or take any accountability whatsoever. Not even the basic courtesy of acknowledging that they completely wasted my time.This is not a minor inconvenience. People have schedules, commitments, and responsibilities. When a client takes the time to book, repeatedly confirm an appointment, and physically show up on time, the absolute bare minimum expected from a professional establishment is to actually be there.The complete absence of accountability and communication speaks volumes about how little they value their clients. If this is how they treat a new client at the very first appointment, I can only imagine how much worse it gets once they have your money.Thankfully, this happened during my first session. I genuinely consider this a bullet dodged. I would not trust an establishment that cannot manage something as basic as honoring a confirmed appointment, let alone provide a professional client experience.Extremely poor organization, communication, and customer service. Absolutely unacceptable.
There is a complete lack of respect for clients and their time. I booked my appointment, confirmed it THREE times, including on the actual day of the ... More