The Method Plastic Surgery
2026-09-25T15:11:41.664Z
I had a very disappointing experience with this clinic regarding a payment and cancellation.I was charged $1,100, and the payment was processed several hours before I signed the clinic’s Terms and Conditions. At the time of payment, I did not receive any written notice, text, email, receipt, or invoice clearly stating that the ”booking fee/ deposit“ was a non-refundable cancellation fee.About two months before my scheduled surgery, I contacted the salesperson and told them I wanted to cancel and requested a refund. After doing more research, I personally did not feel comfortable proceeding because the surgeon was board-certified as a surgeon, but NOT BOARD-CERTIFIED specifically IN PLASTIC SURGERY , and I wanted a surgeon whose training and experience made me feel completely confident about having an elective cosmetic procedure.After I requested the refund, the clinic told me that the deposit had been discussed verbally with the salesperson and that I later signed the Terms and Conditions.I also found my communication with Sofia, the operational manager, extremely disappointing. In my experience, she was not helpful, did not provide clear answers, and did not handle the situation with the level of professionalism or customer service I would expect from a clinic at this price point. I was left feeling that my concerns were being dismissed rather than properly addressed.I have screenshots, payment records, timestamps, and the clinic’s written response documenting my experience. I tried to resolve the matter directly with the clinic before posting this review but it was a waste of my time.