2026-06-04T21:59:15.383Z

Product purchased advertised as though made in Canada when made in China; fabric was of poor quality and CouchHaus agreed to replace at no additional cost. We were advised approximately 4 months later, after many enquiries, fabric was no longer available. CouchHaus then agreed to provide another fabric of our choice at no cost with a promise it would be delivered by air from China not sent by ship. After another extended period of time and many more enquiries it was confirmed the new fabric was sent by ship. Fabric finally arrived and was shipped to us recently, again after many fruitless attempts to get information on arrival time. Time frame from first promise for replacment and final delivery: 9 months. Sadly, customer service is severely wanting with this company - lots of talk and very little walk.

2026-06-02T01:57:25.715Z

2026-05-18T21:09:59.965Z

Definitely recommend visiting the store for a consultation. Kyla has been really helpful, knowledgeable, and available for questions and suggestions.

2026-05-16T20:41:03.927Z

This is the second couch I have bought from CouchHaus and once again it’s absolutely perfect! The team was so incredibly helpful in helping me make my design choices, I can be a bit indecisive and they were beyond patient and helpful with me every step of the way.These couches are so comfortable, everyone who sits on them falls in love. (Some house guests even choose to sleep on the couch instead of in the spare bed lol) Even though it’s modular, the pieces are heavy with sturdy gripped feet, and they come with clips to hold it together. Even when on hardwood and not touching the wall, nothing slides apart when the kids and the dogs are flipping around. Highly recommend!

2026-05-13T22:51:31.964Z

I’ve had my couch for a few months now and really love it. Super comfy, and very good quality. The staff are also terrific with excellent customer service skills. Highly recommend them.

2026-05-12T22:30:33.749Z

All I have to say is it is so worth the wait. Beautiful and cumphy. Thanks Kyla for everything. The customer support is amazing.

2026-05-09T13:07:01.928Z

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

2026-05-07T23:47:33.593Z

Our experience with Couch Haus was without a hitch. Anitta was beyond helpful and accommodating. The couch is just what we asked for. The material is thick and of great quality.

2026-05-03T02:28:56.066Z

We’re in love with our new couch from Hauscouch! The customer service was A1! we completely customized it with the help of one of their advisors, who was incredibly available. We could even text her, which made everything really easy for us. The comfort and design are 10/10! We highly recommend it :)

2026-04-26T01:07:09.779Z

I love CouchHaus, love the options for designing the couch that's perfect for you and your space. Just placed my order!!! Excellent customer service made it easy to narrow down the options to finalize the order. If you are looking for a new couch, I highly recommend CouchHaus.

2026-04-25T17:23:49.196Z

Anitta made all our dreams come true after a long exhausting search

2026-04-15T12:45:52.841Z

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

2026-04-14T01:11:19.470Z

I want to take a moment to shout out the amazing team at Couch Haus. We had been searching for the perfect couch for a while, and after a friend recommended them, we decided to check it out and it absolutely did not disappoint.Before we even stepped into the showroom, we had personal one on one calls and emails with Anitta and Kyla, which already made the whole experience feel so different. When we arrived, we were welcomed in, offered a drink, and it just felt right from the start. It is the little things, but they really do matter.Unlike most places where you are just helped by whoever is available, this felt like a true VIP experience with dedicated time just for us. And the best part was there was zero pressure. It genuinely felt like they cared about helping us find the right couch for our home, not just making a sale.Kyla was incredible at listening to our vision and then helping us bring it to life. Her knowledge and experience really stood out, and it honestly felt like we had an interior designer guiding us through the process. She even helped us think about how everything would come together in our living room, not just the couch itself.We are so grateful for the experience and so excited for our couch to arrive. We cannot recommend Couch Haus enough and will absolutely be back for any future pieces. We will also be telling all of our friends.Anitta and Kyla are such a huge asset to this brand, and they made the entire experience so enjoyable. Thank you so much for everything you do.

2026-04-11T23:34:13.497Z

i was looking for a certain super comfy couch and finally found it at the couchhouse. excellent service and customer care. i am a very happy customer!thanks Anitta!

2026-04-05T16:23:04.399Z

Extremely disappointed with customer service. Have been in contact with them and waiting for a service tech to come look at the sectional for over 2 months, and still no one has been in contact. I talked to them twice, last time they mentioned they would escalate the request, but still no service call. Pillows didn't hold form for long maybe a couple months. May be better companies, as waiting for 4 months for product to arrive from over seas, then not getting warrenty work for over 2 months is a huge let down

2026-04-03T03:06:48.333Z

Couchaus was fabulous. They made a custom slipcover for my sectional.Delivered today and everything fit and looks great.

2026-04-02T04:31:36.290Z

🛋️ Absolutely loved my experience with CouchHaus. The whole process felt much more personal and premium than shopping at a typical furniture store. The team was super helpful and knowledgeable, and they made it easy to customize exactly what we wanted 👏

2026-03-29T22:57:30.805Z

2026-03-27T18:40:05.656Z

We absolutely love CouchHause, we have now purchased two couches from them and will be long term loyal customers.

2026-03-25T21:47:46.060Z

It was informative.