Steeline Bathurst
2025-11-18T01:29:39.049Z
Not great. Not great at all. My parents asked for 6 metre lengths of steel bracing. Which they were, on ONE side. However, seeing as they'd been cut on a 45deg angle, they were only 5.86 metres on the other side. That means they couldn't be fastened to the cross beams on both ends. The attempt to rectify this was shut down after being on hold for quite some time. That's what professionalism is these days, huh? Just getting told NO, that's what you get? Then, when they asked for a moment to think on it, get hung up on? Not great at all. Not even close. The 2nd star is only because the beams themselves are good, even though not fit for purpose.UPDATE - the solution we'd come up with first was to get another length from Steeline. However, seeing as they were hung up on, they went elsewhere to get replacements. Turns out, not only are lengths longer than 6 metres available, they're also cut straight, not angled. So that's what they did. After that whole 'customer service' experience - which I heard, their phone was on speaker - I'm glad they were able to get what they actually asked for, needed, fit for use, without any issue whatsoever from somewhere else. Look at the 3rd photo for proof.
Not great. Not great at all. My parents asked for 6 metre lengths of steel bracing. Which they were, on ONE side. However, seeing as they'd been cut o... More