Renovo
2026-06-20T17:19:26.282Z
My husband and I have been patients at Renovo Skin & Body Care Clinic in Etobicoke since last November. Unfortunately, after giving the clinic multiple opportunities to address our concerns and improve our experience, I can no longer recommend this business.One of my primary concerns relates to a CoolSculpting treatment. During the consultation process, the effectiveness of CoolSculpting was presented using FDA-cleared CoolSculpting statistics and marketing materials. However, the treatment itself was ultimately performed using a different device. Had this been clearly explained beforehand, I would have been able to make a fully informed decision.Even more concerning, during my treatment, the technician asked me to physically hold the treatment applicator while she left the room to provide another individual with a treatment( she said it was her brother). I found this highly unprofessional and inconsistent with the standard of care I expected from a medical aesthetics clinic.Communication throughout my experiences at this clinic has been extremely poor. On a separate visit, I was specifically booked for a Hydrafacial. Before treatment began, I repeatedly confirmed that I was there for a Hydrafacial and clearly stated that I did not want microdermabrasion. I was assured multiple times that the procedure being performed was part of the Hydrafacial treatment. Only after the procedure was completed was I told that I had actually received microdermabrasion because staff had been informed I was there for “just a facial.” This level of confusion regarding a booked and paid-for treatment is unacceptable.When I raised my concerns, I did not feel they were taken seriously. Instead of addressing the issue professionally, staff members appeared dismissive and continued whispering, laughing, and rolling their eyes while I was present in the clinic.Most concerning of all, I have since developed a lump in the treated area following the body contouring procedure. While complications can occur with any treatment, I am currently undergoing medical investigation, including ultrasound imaging, to determine the cause and document my condition.My experience has been marked by poor communication, lack of professionalism, inconsistent information, and a concerning lack of accountability when issues were raised.Based on our experiences over several months, neither my husband nor I can recommend this clinic.