Accurate Plumbing
2026-02-24T07:20:01.026Z
Ellis & Horacio: The Definition of ProfessionalAfter multiple service calls through American Home Warranty, we honestly thought “plumbing service” meant pulling into the driveway, walking around for 10 minutes, and announcing you can’t do the job.Two companies flat out refused to go under our home.One seemed highly trained in pacing the yard. Another barely glanced at the crawl space before deciding it “wasn’t something they could handle.”For the record — I am extremely claustrophobic — and I crawled under that house THREE times myself trying to find the leak.When the homeowner is willing to go under the house, but the hired professionals aren’t… something is backwards.We contacted American Home Warranty and made it very clear those companies are never to step foot on our property again.Then we remembered we had a second policy through HomeServe.Enter Accurate Plumbing.Thellis and Horacio showed up the SAME DAY. Not days later. Not after a cancellation. Same day.They listened — actually listened — and didn’t brush me off like “what would she know?” They didn’t get annoyed with my questions. They treated me with respect.And without hesitation, BOTH of them went straight under the house like real professionals do.No drama. No theatrics. No 10-minute “walk and bail.”Less than 30 minutes later? Fixed.After several other companies wouldn’t even try.No padded invoice. No upselling. No nonsense.They left our home exactly how they found it and wouldn’t even let me clean up.Now here’s what really matters.Companies need to recognize what they have when they have men like this representing them. Good, hardworking employees are easy to take for granted — especially when they’ve been there over 10 years and quietly show up and do the job right every single time.Consistency doesn’t always make noise.I was told they have one appreciation event a year. Once a year?Thellis and Horacio don’t seem like the type who need constant praise — and they probably don’t ask for it. But that doesn’t mean it shouldn’t be given.Because when employees like this walk through your doors, they aren’t just doing plumbing.They are protecting your company’s reputation.And companies that understand that — and actively value it — are the ones that last.Accurate Plumbing, you’ve got something solid in these two.Turns out crawling under a house isn’t impossible — you just need plumbers who actually plan on plumbing.