Most customers praise agents for fast, patient, knowledgeable service, clear explanations, and competitive pricing, often citing specific staff who go above and beyond. However, several one-star reviews report rude interactions and billing/cancellation failures, indicating inconsistent service and back-office process gaps.
Direct 2U Insurance Services
2026-01-30T02:05:44.361Z
Lionel was fabulous! He was courteous, friendly, knowledgeable, and very helpful. He was able to find me the best policy for the best price.This is actually the sixth or seventh insurance company that I contacted looking for the coverage that I need Lionel was the only agent that I’ve spoken to who took the time to actually find what I needed.