Most customers praise agents for fast, patient, knowledgeable service, clear explanations, and competitive pricing, often citing specific staff who go above and beyond. However, several one-star reviews report rude interactions and billing/cancellation failures, indicating inconsistent service and back-office process gaps.
Direct 2U Insurance Services
2026-06-09T18:02:55.023Z
Hazel was amazing!! Very happy with her service, she was so sweet, so professional, very patient and she really went above and beyond to help me get the most affordable policy. She stayed in touch with me and got back to me promptly. I highly recommend her for your insurance needs!