2026-07-24T21:53:14.050Z

My experience with Snooze Mattress Albuquerque was the best mattress purchase ever! The manager, Tai Otani, went above and beyond in helping us personalize our mattress choice. The digital mapping of our pressure points was spot on, narrowing the choice down to the Helix Midnight Luxe, which I had already heard great reviews on. Tai's customer service and follow-up was exceptional all the way to delivery day! He sent Mike Silkworth and another assistant to deliver and set up, and they were top tier in customer service. They spent extra time putting together a new bed frame for me, and Mike even came back a week later to help make adjustments to the bed frame. These are the nicest and most professional folks you can deal with. A big plus....I love the mattress choice. I had injured my back recently and this new bed has helped tremendously. I can now "snooze" easy!

2026-07-18T23:03:36.609Z

I had an amazing experience at Snooze Mattress from beginning to end. Tai made the entire process incredibly easy and stress-free. He took the time to explain the differences between the mattresses without any pressure, and genuinely cared about helping me find the right fit rather than just making a sale.His knowledge, patience, and professionalism really stood out, and I never felt rushed or pushed into a decision. Customer service like this is hard to find these days.If you’re looking for a new mattress, I highly recommend Snooze Mattress, and if you have the chance, ask for Tai. He made the entire experience exceptional!

2026-07-14T17:29:57.077Z

We had to scramble to find a suitable mattress for the guest bed as my mom started hospice and we kids would need a place to sleep. Ty at the store was great - helped my sister pick out a good firm mattress at a good price for short term use. Unlike some of the other mattres stores, Snooze had the mattress in stock AND could deliver the next day. Emiliano was great to update me in the morning of the arrival time. They were right on time. Mike and Emiliano were very respectful of noise for my mom's sake and were quick and efficient to take away the old mattress and bring in the new one. Just a great customer experience and the whole team should be commended for being so helpful to such an immediate needs such as ours. AND it's locally owned and operated. Great job. .

2026-07-14T17:04:44.980Z

Had a great experience buying a mattress at Snooze

2026-07-13T19:36:48.080Z

Tai was so helpful! He took the time to discover my personal needs and used the Dream Mapping to help me find my perfect mattress. He also encouraged me to try several different mattresses until I was sure about which one was the most comfortable for me. I felt listened to and cared for. Thank you, Tai!

2026-07-11T12:40:20.453Z

Went in and Austin was really great! He showed me around and had me test out a few mattresses before I found one that I was really happy with. Made my first time buying a matress super easy!

2026-07-07T19:47:51.776Z

Austin was great! I needed a bed quickly he even looked into current inventory and found the bed we needed!

2026-07-05T20:23:34.439Z

Great experience, bought a mattress the same day for a great deal. Wide variety of different brands to try that we couldn’t find at other places in town. Did review online different brands before we came in and were able to try one that we saw that was highly rated online (Helix) and also on our list. Austin was our salesperson and very patient with us as we took our time making sure which one we were gonna get. Price was matched to the online price plus with extra services thrown in. Pleasant buying experience. Highly recommend.