based on 39 reviews
4 months of issues and my car still isn’t fixed correctly and the owner refuses to fix it correctly.I had a huge long review written but google said it was too long.They would lie about having everything ordered, say my car was fixed when you could easily see stuff hanging, installed wrong parts or left parts off, paint runs, bad fitment, broke parts, tried to get me to buy the part they broke. T... More
4 months of issues and my car still isn’t fixed correctly and the owner refuses to fix it correctly.I had a huge long review written but google said it was too long.They would lie about having everything ordered, say my car was fixed when you could easily see stuff hanging, installed wrong parts or left parts off, paint runs, bad fitment, broke parts, tried to get me to buy the part they broke. The door would even catch on the fender!Some of the positive reviews are from their employees and their family.The old owners were good. The new owner and his new help is terrible. Less
Great customer service and awesome repair. Jacob is awesome there.
Gina and the shop was awesome
VERY good customer service and very quality work. They were great and kind.
Over joyed with this shop's great work!! They really do a very professional work and make sure they take good care of their customers. I was kept in loop of everything that was happening with my car all the time. Jay is a great man. He kept his promises and delivered everything he promised me. They even put all original parts for me. I would recommended this shop for all your high dollar car repa... More
Over joyed with this shop's great work!! They really do a very professional work and make sure they take good care of their customers. I was kept in loop of everything that was happening with my car all the time. Jay is a great man. He kept his promises and delivered everything he promised me. They even put all original parts for me. I would recommended this shop for all your high dollar car repair Less
Great everytime
Customer service was outstanding! Will be using in the future!
Great ladies behind the desk and Ray the Shop manager and Jay the owner are amazing people to have do work for you!
That woman in the office is terrific! Jay seems like a cool dude! Best body work in Elberton.
Very knowledgeable. Did great work repairing our car after the accident. Reasonable prices, and worked well with our insurance company. I hope I never need this type of service again, but if I do I will only use Andrew's & Smith!... More
Very knowledgeable. Did great work repairing our car after the accident. Reasonable prices, and worked well with our insurance company. I hope I never need this type of service again, but if I do I will only use Andrew's & Smith! Less
I've used them for years for several vehicles.Great service and work.
Excellent body shop, and such sweet people. My car was repaired well and quicker than I expected.
Super nice, efficient and quick estimates.
Very pleased with the work they Did. They were very professional and got the job done in perfect time. I would recommend this autobody shop to anyone. Every time I called or stop by to check on my vehicle they answered everything in a professional way.... More
Very pleased with the work they Did. They were very professional and got the job done in perfect time. I would recommend this autobody shop to anyone. Every time I called or stop by to check on my vehicle they answered everything in a professional way. Less
They were understanding and caring about how the owner felt about the work done on their vehicle. . They did a great job and even paid for a cleaning detail to compensate for the multiple trips.... More
They were understanding and caring about how the owner felt about the work done on their vehicle. . They did a great job and even paid for a cleaning detail to compensate for the multiple trips. Less
Excellent work done on our truck in a timely manner.
Did a good job on our car.
Great service perfect quick repair ! Hope I don't need them again soon but if so they have my business for sure .
Did a great job..very happy...greta friendly people ......
Excellent people and they do outstanding work!
Got an estimate for a used door replacement from this place. I was told the only used replacement door was the wrong color and would have to be painted. The entire job was going to cost $1400+. Labor alone was over $800.Some of the charges made no sense at all like frame/rack set up and unibody pull, clearcoat, just a bunch of added on charges. I took the car to another local shop and they told m... More
Got an estimate for a used door replacement from this place. I was told the only used replacement door was the wrong color and would have to be painted. The entire job was going to cost $1400+. Labor alone was over $800.Some of the charges made no sense at all like frame/rack set up and unibody pull, clearcoat, just a bunch of added on charges. I took the car to another local shop and they told me $600 with a used matching color door. They had it done in a day,perfect. I assume, this place used the same parts dealer in the area. Again Andrews/Smith said the only color they had did not match and would need to be repainted. In other words Andrew-Smith just wasn't going to tell me they could get the same color door so they could charge me more to paint it-snakes. I could tell by the used car salesman talk at Andrews-Smith that I was being gouged bigtime. Telling me I was getting a "very good deal". Do yourself a favor and shop around if you need body work in this area, especially if you are having to pay out of pocket. Less
Fantastic
Great guys that always do the right thing. Saved me $200 on my insurance deductible just because they could and even cleaned the drain line for my sunroof for free when Ed Murdock couldn't and tried blaming it on Andrew & Smith's previous work.... More
Great guys that always do the right thing. Saved me $200 on my insurance deductible just because they could and even cleaned the drain line for my sunroof for free when Ed Murdock couldn't and tried blaming it on Andrew & Smith's previous work. Less
Just picked up my '99 Ford F-150. It looks awesome. Mike Wood even picked up the tab on an interior detailing!!!
Top notch service! Knowledgeable and friendly. highly recommended!
Great service
Awesome place with the best people their work is impecable you will never leave there unsatisfied with their work or attitudes awesome all around