Costa Oil - Hanover
2024-05-25T10:31:46.000Z
UPDATE: My husband has been out of work now for 4 days.
No response from management or outreach at all. We sent a message on Friday, it’s now Memorial Day….
UPDATE 2: my husband was messaging the text service, and decided to go into the shop himself to discuss a refund.
The “regional manager” refused, called my husband an LIAR although we have documented proof of an oil filter that was incorrect for his car, THEY PUT THE WRONG FILTER IN! Then the “RM” said he took pictures of our car prior?! So this is NORMAL for them to prepare for their mistake? That’s concerning 😬
My husband took his car there twice, after the first time it had a sudden leak and we took it to another mechanic and they showed us they forgot to put stuff back together and there was also a genuine leak for some reason. Cost $400 to fix.
We thought it was just a simple mishap.
(Picture is the leak from the second visit, to the right is the first visits leak spot!)
Second time we went, they call him back while he’s driving away and said “we noticed a drip, can you come back?”
Told him they couldn’t figure out what it was.
The next morning, there’s a giant puddle under the car!! My question; how come we didn’t notice a drip? Why right after his visit do we suddenly have a massive leak?!
Will not be returning, twice in a row this has happened?! I for sure will be requesting a refund and be done with this place.
UPDATE: My husband has been out of work now for 4 days.
No response from management or outreach at all. We sent a message on Friday, it’s now Memorial... More