Granite Plus
2026-06-16T22:19:54.096Z
We were referred to this company and were initially confident in their work, which included quartz shelves as part of our backsplash along with other countertop work.After installation, the lower quartz shelf was visibly sloped. When we pointed it out, we were told that "quartz shelves slope over time" and that this was normal — something never mentioned during design or before installation. Our own research did not support that claim, and a second stone contractor we hired to fix the work told us it had been done not in a typical fashion.Several things were never disclosed to us beforehand:On installation day, the installers said they'd need to cut into the wall and asked me how deep — as if I were the professional. This last-minute change reduced the shelf depth by about two inches.The shelves are held in place only "between the quartz above and below," with no rods or brackets — a method we were never told about or asked to approve.To fit the fridge after a measuring error, their team trimmed our baseboard without our consent.The only fixes offered required us to pay: cutting further into the wall (with any damage at our expense) or buying brackets they wouldn't install. When we pushed back, we were told they'd "done everything they can."After a week of back-and-forth, they agreed to a $600 refund only after I repeatedly requested them to fix their mistakes. When I disputed the second charge (final progress payment), they threatened to place a lien on my home if I didn't restore the funds. All of this is documented in writing.The process felt dismissive and lacked transparency. We had to chase responses and were made to feel responsible for design flaws that professionals should have caught