Wisely Blinds - Roy Smith
2023-11-08T17:23:14.040Z
My experience with the owner was horribly unreliable and unprofessional. There was a delay in getting a motor for a set of Hunter Douglas blinds and this company lacked communication. I would call and leave messages repeatedly asking for an update. I would not get a response so I had to call again and again. Ultimately, the office gal called me back after 5 voicemails over a 2 week period. I was advised the part was in the office and would be installed within a few days. After a week past I called for an update and I was told the part is still being shipped and due to be delivered in the next few days. Fast forward 13 days and still no update or motor. I called again and again leaving messages only to have them return my calls 9 days later. At this point I was 2 months without a cover for my Arcadia door to my house. Unfortunately, my customer needs were not a priority and the owner eventually called me to tell me they were never going to get the part so I had to seek help elsewhere. This resulted in a few days of a delay and the new company I used was able to get the exact motor, ordered delivered and installed within 8 days of my call.In response to your reply. Taking the time to clarify hoping another customer can avoid being hung up on and called Vulgar names. I withheld this from the original review out of professional courtesy. In the customer service department you and your staff failed. At no time should a customer be called names. I have the phone calls recorded, and reviewed them again before responding again. I caution anyone seeking assistance from this company to be aware, if they drop the ball and the service promised is delayed, you will have no right to complain or express your frustrations. If you do, be prepared to be disrespected and yelled at. Thank you for taking the time.
My experience with the owner was horribly unreliable and unprofessional. There was a delay in getting a motor for a set of Hunter Douglas blinds and t... More