As the Fur Flies - North Austin
2026-01-26T21:50:21.514Z
DO NOT GO TO THIS PLACE!Whatever you do, do NOT let Andy groom your dogs!Last Friday, we brought our two dogs (a Poodle and a Maltipoo) to "As the Fur Flies" and provided precise instructions on how to groom each of them. Our Poodle had a beautiful, lush coat, and we emphasized not to shave him, especially not down to the skin. This was a direct instruction from our veterinarian due to an underlying health condition. We made sure everything was understood before we left.Only half an hour later, I received a text from Andy, the groomer, claiming she had already started shaving the dog because she "had no choice" due to mats and tangles-which was simply not true.After a vague and confusing explanation over the phone, we arrived 3.5 hours later to pick them up and were absolutely horrified. Our dog was shaved down to the skin for no justifiable reason, right before a major storm hit!When Andy brought the dog out, she was completely dismissive. She refused to listen to a single word from me or my husband, wouldn't let us speak, and walked back into the salon after less than a minute, leaving us standing there in total shock.We spoke to the person at the reception who admitted we were completely right. He even noted that, according to protocol, groomers are required to contact the owners before taking such drastic action! He apologized, but we are now left praying that no permanent health damage was caused to our dog.We left feeling disappointed, angry, and deeply hurt by the way our dog was treated. There is no chance in the world we will ever return to such an appalling place. Pet owners are the decision makers - not the groomers!
DO NOT GO TO THIS PLACE!Whatever you do, do NOT let Andy groom your dogs!Last Friday, we brought our two dogs (a Poodle and a Maltipoo) to "As the Fur... More