2026-09-08T23:24:23.209Z

Bought a brand new car made an appointment immediately with Ray, we had the best service and his service department was able to meet my every need! We will be back!

2026-08-30T00:45:52.146Z

They were very helpful. Thank you for your expertise and care!

2026-08-05T00:29:48.843Z

2026-07-30T23:32:03.185Z

Great Place

2026-07-22T19:09:14.310Z

Update: I changed my review from one star to four because of the nice response to my concerns and a heartfelt apology when I called to follow-up. I would go back again now that I feel they are doing their best and that they take responsibility when anything is below expectations.Original review:Despite the great reviews, I had a frustrating and disappointing customer service experience.I came in to replace my broken stereo and hoped to learn about my options for car audio setups. Instead, the owner's tone was short and argumentative, never smiling or saying anything beyond what was necessary to completing a sale. When I asked whether you could hear the difference in quality between different speakers, he responded defensively, "all our products are quality," without answering the question. He chose a stereo without finding out what I was looking for or explaining the options, and I felt rushed, unwelcome, and disliked. The stereo he picked wasn't the sound quality I was looking for, so I then had to spend time researching my options myself.When I called to ask about exchanging it, he again sounded hostile and barely answered my questions. When I came back for the return and exchange, he had an employee demonstrate the equalizer, who turned the volume up extremely loud. I never asked how to adjust the equalizer or volume knob and had to repeat myself that I didn't want that stereo at all. The noise exposure hurt my ears, and I later had to see a doctor to try to prevent permanent hearing loss. On the second visit, the owner at least greeted me with "How are you?" and offered me a chair while I waited, gestures I hadn't received before. Beyond that, though, he still didn't smile or seem interested in speaking with me.The installation quality, return policy, and pricing were good, and the other employees were kind and helpful. However, I regret choosing this business because no customer deserves to be treated this way. I came away feeling disrespected and sad about a large purchase, a birthday present to myself for which I had saved up for a year, wondering why I didn't get the same service I read about. I hope this review provides feedback and at least helps others understand that their experience may not match the positive reviews.

2026-06-19T19:22:58.227Z

I freaking love them i highly recommend they are really cool

2026-06-06T20:35:33.878Z

DO NOT GO HERE-ruined my car’s original system on a simple sub woofer install.Then tries to tell me some bs excuse about possible water damage because he knew he would owe me for the damage to my car .I had a EXCELLENT sound system and this placed screwed it up and refused to compensate me or take accountability for the damage .DONT TRUST THEM WITH YOUR CAR.

2026-05-27T01:44:06.251Z

The owner is awesome. He actually did so.e work for free, he did t try to work me out of money and was super respectful.Don't ever go to sound factory. Now that place is horrible

2026-04-29T15:40:40.067Z

Great service with affordable prices. I was definitely pleased with the sound and quality!

2026-02-13T03:10:02.433Z

Great service, quick, and quality work! Even provided me with a ride home since I live in the area. Owner was very helpful and transparent which I appreciate. I will be back for any car audio needs

2026-02-07T02:29:02.647Z

Ray won my business on the first phone call. He walked me through the exact cost of multiple options instead of just telling me to come in for a quote. He had a ton of knowledge, down to knowing there was a JBL upgrade in early 2000s Toyota Highlanders and that it requires a separate wiring harness for head unit compatibility.Beyond helping me choose the right head unit and delivering a perfect install, he’s just a soulful, genuine person. I got great conversation and a real sense of community along with the work. Highly recommend.

2026-01-04T00:45:15.100Z

2025-12-27T06:11:30.412Z

I get told 3 hrs to do the work on the phone .I show up and tech guy says 3 1/2 hrs.. he talks to the owner and suddenly it's 4 hrs to do the work .. no thanks. Not good business practice. I'll go somewhere else that at least feels more honest and upfront

2025-12-22T18:04:42.492Z

Cool

2025-12-22T18:04:42.492Z

Cool

2025-12-03T20:03:06.941Z

This has been one of the best car audio shops I’ve been to. The staff were very careful with my subwoofer installation and very responsive to my requests. The owner worked with me to build my ideal set up. Overall, an amazing experience!

2025-11-22T23:44:00.750Z

Great job love the work I wouldn’t have went anywhere els

2025-11-14T23:38:12.619Z

These guys are very unprofessional, they broke my car interior seals while doing fitting now my interior is not knocked fit they don’t have tools to open and they are scammers

2025-09-02T18:59:47.599Z

2025-08-18T15:54:54.540Z

⭐️⭐️⭐️⭐️⭐️I’ve been going to the same person for my car audio needs for over 10 years, but after speaking with the owner here over the phone, I decided to give them a chance. I’m glad I did! Not only did they take great care of my music setup, but they also handled my tinted windows. The service was smooth, professional, and exceeded my expectations. They’ve definitely made a new customer out of me, and I’ll be bringing my other cars here moving forward. Highly recommend!

2025-07-10T20:53:10.569Z

Awesome experience, owner was very helpful and nice, budget friendly. Got 2 15’s His staff did an amazing work, will he coming back soon and having other and family as well.

2025-06-30T22:37:41.553Z

Great service with attention to detail. I went in to fix the USB connection to CarPlay. The technician first diagnosed my phone and cables to catch easy things, then had to dig into the dash. After quick troubleshooting, discovered the problem, tested a solution, double checked the repair, and closed up the dash. All done for a reasonable price and in about an hour.

2025-06-30T22:27:31.290Z

Salvador was great today.I had purchased a car stereo online, but had trouble with background noise.He troubleshot and fixed the issue very quickly.Very Knowledgeable and helpful.I throughly recommend you use them for all your stereo/hifi needs.

2025-06-23T02:13:00.656Z

Came in to install my CarPlay & back up camera & they were able to accept me without appointment & service was super fast! I was so impressed i came back to get my windows tinted!! Great service, fast, great prices, and neat work!!

2025-06-14T00:43:07.800Z

Great high quality work - they were super responsive over the phone and very timely. Gave me a great discount and the CarPlay installation works great. 10/10

2025-06-13T19:24:29.599Z

100% No joke, if I need work done I’m going here. Salvidor and his team are the best!Prices were fair, work was fast, and quality is top notch. They even helped me replace a few parts I was missing.

2025-06-07T01:20:07.798Z

Went in to just see what kind of options were available for my 2006 Toyota Highlander. Ended up getting a Sony stereo installed with CarPlay. Took about an hour and had lunch around the corner. 5/5 experience.

2025-06-05T18:30:37.473Z

Great service and we got a car ride back while waiting for ours to get fixed! Thanks

2025-06-05T18:28:04.037Z

Can’t say enough about Oakand HI FI. I wanted to get a stereo and speakers for my 2011 Honda Fit. Salvador was great explained my options and quoted me a great price!! I’m so happy with the job they did!

2025-05-21T19:48:08.884Z