Chilly Air Services
2026-09-03T13:57:36.110Z
Poor communication, but good technical work. Scheduled an appointment for a 1:00 PM – 6:00 PM window with a promised 1-hour courtesy call. No one called, and nobody showed up during the window. Calling the office was frustrating as no one answered—just an automated message saying they "may be on the other line."The technician, Robin, finally arrived late at 6:35 PM. Luckily I was still on-site, as my client is a senior citizen who otherwise would have been forced to reschedule. Once Robin arrived, however, he was fantastic—easy to work with, diligent, and completed the job quickly. While Robin did a great job, the company's dispatching and customer communication need serious improvement.