2026-10-10T01:57:03.000Z

Smooth application, and responsive!

2026-09-19T01:18:50.000Z

I give them 5 stars. Great company to do rental with.

2026-09-17T22:17:38.000Z

This company was so great with accommodations, communication, and getting me a vehicle as soon as possible. Their rates are amazing and they are so professional

2026-09-03T15:06:02.000Z

I can not speak on anyone else’s experience but my own. I have only had two rental encounters with this business, and I wouldn’t dare give them another opportunity to mess me around the way that they did. First situation: I rented a white Nissan Kick. After only two months of on‑time payments, the vehicle started having serious issues. Keep in mind these cars have heavy mileage because they are used for rideshare and gig work. The car would randomly cut on and off while I was sitting in traffic, every warning light would pop up on the dash, and the steering wheel would lock up. I reported the issue immediately. I was told to get it scanned, so I did exactly that and sent them the diagnostic codes. He claimed the car needed a whole new transmission and that the part was on backorder for a month. He offered to reduce the rental price, which was fine, but the car kept getting worse. I told him I wasn’t comfortable driving it and wanted a refund for the unused days. That apparently made them feel some type of way, but business is business. He even implied I was being shady for asking for my refund, and then said he would only process it once the car was returned. I asked to switch vehicles, but suddenly he “didn’t have any available.” That was weird asf to me. Fast forward a month: Austin doesn’t have many rental options, so I reached out again. I found a vehicle, went through the whole process, signed the contract, and paid my money. Right after paying, I received a message saying the car was ready for pickup — BUT a part that was supposed to come in that day didn’t arrive, and they weren’t able to install it. They claimed the car “works perfectly fine.” I showed up at the scheduled time and the car wouldn’t even start. I had to document the issue myself. Then they tried to push the pickup time back, then again, then again all while I had already paid and needed the car to work. Every delay affects my income because I rent these vehicles to make money. They even tried to reschedule after payment, knowing refunds aren’t instant and that I would be stuck without a car to work. The communication was inconsistent, the excuses were nonstop, and the professionalism was nonexistent. At one point, I was told the car was ready, only to arrive and find out it wasn’t even drivable. Between unsafe vehicles, constant excuses, lack of transparency, and shady business practices, I can confidently say this company is janky, unreliable, and absolutely not worth the headache. If you depend on your rental for work, please be careful. My experience was nothing but stress, wasted time, and money put at risk. I will never rent from them again.

2026-08-22T06:52:06.000Z

Clean cars, responds fast and lets you know the options of cars in stock; easy pickup and dropoff!

2026-08-15T19:15:14.000Z

⭐⭐⭐⭐⭐ Jonez Auto Rentals provided an excellent experience from start to finish. Communication was professional, responses were always on time, and the entire rental process was well-structured and organized. Everything was handled smoothly and efficiently. Highly recommend Jonez Auto Rentals for anyone looking for a reliable, professional, and hassle-free vehicle rental experience!

2026-08-15T17:52:38.000Z

Awesome rental and communication

2026-08-15T17:52:38.000Z

Awesome rental and communication