Ricky's Dry Cleaning
2022-10-13T18:09:25.142Z
DAMAGED & STAINED MY WEDDING DRESS. I would give this place 0 stars if possible and I am not a person who gives bad reviews. First of all we dropped my dress off mid-september to be washed and pressed after bridal portraits (my wedding is 10/16/22) and they told us it'd be ready by October 5th. Only them hemline was slightly dirty from bridal pictures, so we wanted it to be cleaned. We paid upfront and when we went to pick it up, they had only pressed it, not washed it. When we asked them to correct their mistake, they wanted to charge us AGAIN to press it. They then told us it would be ready on October 12th, which it was not, so my parents had to drive up to Houston to pick it up from the store downtown instead of the Queen Oaks Cleaners location where we dropped it off. It was damaged in multiple areas and had stains all over it when we got it back! The belt part was attached to the dress when we dropped it off and now it looks like they popped it off it's seams. On my train, there is a yellow stain that looks like they scratched at to try and get out, causing damage to the material. It was so bad that another cleaner had to send me proof that it was damaged before they would work on it last minute. It also looked like they had set boxes on top of it because there was black dusty dirty spots in the shape of squares, and in addition to that there were yellow/redish-orange stains all around the dress (like someone had been eating and got food on it). Like bright orange stains that are super noticeable. My dress is a white satin a-line with a train. This is the most unprofessional and honestly appalling experience I've ever had. I included pictures of the worst spots for everyone to see. I don't want someone to make the same mistake I did by going here. I will be pursuing a refund immediately.
DAMAGED & STAINED MY WEDDING DRESS. I would give this place 0 stars if possible and I am not a person who gives bad reviews. First of all we dropped m... More