ABA Advantage LLC
2026-07-27T06:07:52.223Z
I had a very disappointing experience with ABA Advantage. From the beginning, I was given expectations that were never met.At the beginning of June, I was told that if my daughter's evaluation was completed as scheduled (June 9th), services would likely begin by mid-July. We planned around that timeline. After the evaluation, I later found out that nothing had even been submitted to our insurance for nearly two weeks, despite being told it would be submitted within about a week from the evaluation taking place. It ultimately took almost three weeks, and I was then told services couldn't start until August because of insurance processing and staffing shortages.I was also told they could provide four days of services each week, but that changed to only two because of staffing then went back to four. In addition, I was initially told during the tour (before evaluation) that an RBT could work with my daughter at school as long as the school approved it, only to later find out insurance approval was also required. Accurate information from the beginning would have saved us a lot of frustration and time.Communication was the biggest issue. I constantly received conflicting information, and timelines kept changing. While Lacy and Suhani are kind, the entire process felt very disorganized and poorly managed.I understand that insurance approvals and staffing issues happen, but families deserve honest communication and realistic expectations. As a parent seeking services for my daughter, I never felt like her case was handled with the urgency it deserved. Unfortunately, ABA Advantage promised far more than they delivered, and based on my experience, I would not recommend them.