Hair N' Bloom
2026-02-25T04:43:09.427Z
I had my hair done by Veronica (the owner) on 02-18-2026. I was not happy with the dark roots she said it was a balayage but it look more like a shadow root. I reached out to her to ask her what we can do via text on Feb 17. I was told she would call me she sends me an audio of what I would like. The next day I sent a detailed message of what I did not like and if we could fix it. She never replied back on Thursday the 19th. I sent another message to try to solve this. Guess, what? Never bothered to reply back. I patiently waited to see if she would get back to me.....she never did. I had to personally go on Monday the 23rd to ask for my hair formula. At this point I didnt want her to do anything on my hair or make another appointment with her. I just needed what was done to my hair so I could go elsewhere. She was not there, a girl name Maria who rents her salon booth inside of the location tried helping me and reached out to Veronica. She ask to speak to me and I kindly denied to talk her I ask Maria to please just have give my hair formula. Veronica said she would text me. Once leaving the salon I texted Veronica to tell her I was waiting for the information so I could go elsewhere. She never apologized for being unprofessional she honestly didnt care. Ignoring your customers after a unsatisfied service just isn't right! $420 dollars down the toilet.I ended up going to Michael's on main street and speaking to someone who confirmed my root situation.Do yourself a favor and dont book with her. I can NOT speak for the other hair dressers who work there because they dont work for her directly. I can speak for my experience with the owner.Her pricing is an exaggeration there are other salons with reasonable pricing. I understand we all get busy but a simple text or reply back isn't that hard ignoring someone for 5-6 days in a bussiness you run where you deal with customers is unacceptable!*****Replying back to the owners reply to my review*******The photos I uploaded show your last reply which was on Tuesday 02/17 an audio she sent asking what she could help me with (highlighted in yellow).The next day Wednesday 02/18 I sent an audio explaining and a text.....no reply againI sent another text on Thursday 02/19 asking if I could see her in person after my eyelash appointment......and guess what no reply again.Friday, Saturday, Sunday passed byShe never replied, go figure!By monday morning on 02/23 I decided to go in person to get my hair formula and go elsewhere.So if you call that maintaining communication. Well thats a lie.You only wanted to speak to me after I personally came by after almost a week later from your last reply!I uploaded all photos for everyone to see. You in fact did NOT maintain communication with me & these are the facts.