2026-09-18T15:37:49.973Z

This picture describes everything 👍Will highly recommend this Business, thanks for Antonio and Ashley for Putting together the move . Also was friendly

2026-09-18T00:58:16.715Z

We had an absolutely fantastic experience with Better Choice Moving! Michael and Andrew were amazing from start to finish. They were professional, friendly, extremely hardworking, and took such great care of all of our belongings. They worked efficiently while still being very careful with everything, and they made what could have been a stressful day feel so easy.We couldn’t be happier with the service we received and would highly recommend Better Choice Moving, especially Michael and Andrew, to anyone looking for reliable, professional movers! They did an incredible job!

2026-09-17T00:52:11.617Z

I had a fantastic experience today, which is hard to say when moving. Mike and his crew were on time, worked hard, disassembled some furniture for me, and when we got to the new house, reassembled it all and placed it exactly where I wanted it to be . I would use this Hard-working, bunch again and again and would highly recommend them for any type of you are moving needs.

2026-09-16T10:26:39.326Z

Movers Jahn and Kuso did an amazing job! They tried to help as much as they could with the two hour window I had. They brought a huge truck that we did not use since you could walk across parking lot in one minute and I did explain that during the estimate. I explained during the estimate that I was moving majority of my boxes myself which I did and I needed them for the big stuff. Jahn and Kuso moved all big stuff and with the time left over they continued to help! Overall nothing was damaged and I am very pleased and they were affordable and easy to work with. I will use them again!

2026-09-12T15:24:27.751Z

Mike and Andrew were absolute rockstars! They went above and beyond helping with my move. They showed an exceptional level of service and took the utmost care with all my household items. Can’t say this enough but they really made this move as stress free and smooth as possible for me and my family. I wouldn’t hesitate to recommend them to friends and family and will definitely be reaching out to them again for my next move!

2026-09-12T07:36:26.547Z

⭐ 1 Star — Extremely Disappointing ExperienceI honestly don’t think I could give this place anything other than one star after my experience. The entire situation was frustrating enough on its own, but the way I was treated by Antonio made it significantly worse. His attitude and manner of communicating came across as extremely rude, dismissive, and unprofessional.One of the most disrespectful parts of the experience was how Antonio handled phone conversations. During my interaction, it appeared that he would mute the phone and laugh with others while the customer was still on the line. From the customer’s perspective, that is incredibly disrespectful and makes it feel like you’re being mocked rather than taken seriously.I also heard inappropriate language being used during interactions with customers, which I found completely unprofessional. Regardless of how difficult a customer or situation may be, there is still a basic level of professionalism that should be maintained.What bothered me most is that none of this seemed necessary. Customers should be able to ask questions, explain their situation, and expect to be treated with basic courtesy. Instead, my experience with Antonio left me feeling disrespected and completely frustrated.I understand that employees can have bad days, but repeatedly laughing while customers are on the phone, using inappropriate language, and speaking to people in a dismissive manner is not something I would consider acceptable customer service.Management should seriously look into how Antonio handles customer interactions and phone calls. This experience has completely changed my opinion of the place, and based on my experience, I would not recommend it.One star. The customer service needs a serious improvement.

2026-09-11T17:46:10.789Z

These guys are awesome. Helped me with a quick turn around.

2026-09-07T21:42:04.345Z

Shane and Andrew help us out a lot

2026-09-05T21:09:22.486Z

Fast , friendly efficient service! Top Notch! Andrew and Vince were great!

2026-09-04T18:37:22.804Z

I am so incredibly disappointed and upset with my experience with this “company”. All was well and good through the booking process, and I wanted to use a local company and support a small business instead of the larger company I used previously. I guess I’ll consider it a lesson learned because WHAT HAPPENED??? Cam won’t call me but he will sure charge my card! My movers arrived on time and were fantastic - a two bedroom apartment moving to a three story townhouse just a few minutes away. Clean, organized, professional. How could it possibly go wrong? One of the two movers that I’m paying for ($1540 was my quote for two movers for 7 hours) left about halfway through. So I now have one mover and a huge truck loaded with every single one of our personal belongings. He attempted to reach out to the company for help and I guess was told “no”???? So I start to work. I hired movers that I don’t have to move my own furniture and things….. that was the point so what am I paying for? I’m not dressed to move, but what am I supposed to do in this situation? Watch my ONLY mover attempt to move heavy furniture and boxes himself? Have all of our belongings just sit on a truck until someone at this company figures out how to properly staff or treat their customers or employees with any level of respect? I tried to call to see what could be done and spoke to Antonio. He was already well aware of the situation and assured me that “he’s a beast” and “it’ll get done”, “we can take off the hourly rate for when the worker isn’t there” HUH? I explained I have a king size mattress that’s to go up two flights of steps? Apparently to this company, that is a one man job OR you can even pay them and still do the work yourself! I asked several times to speak to the owner as he’s really only relaying information on his behalf. When I asked to talk to the owner…..suddenly “a new worker is coming and you don’t have to talk to him bye-bye”! I previously mentioned a 7 hour quoted time - I’m now nearing 8 hours and have to cancel my OWN appointment to move myself - so weird that I paid for this BTW, for the low low price of 1540$. The other mover arrives in about an hour and absolutely kills it. With the three of us working together, we were able to finish the job in just about 10 hours. I’m obviously elated to have such great employees helping me and obviously even more upset considering how this entire situation has unfolded. The job is finally done after a day of literal sweat and tears and it’s time to settle. GREAT NEWS. They are going to take the 180$ that the worker left of the top of my bill which…has somehow far exceeded my original quote?? How could that be? Oh! It took almost 10 hours and I’M TO PAY. IT TOOK 10 HOURS BECAUSE IT WAS A FIASCO. I was told “well he was there for xyz hours and has to get paid” - yeah! YOU HAVE TO PAY THEM - why would that cost fall on me, the customer holding a service agreement that you voided? If that’s the case, I should be paid the hourly rate in return for doing the job they were hired to do FOR THEM. The audacity of this company - I ask again to speak with the owner instead of going back and forth with Antonio. Silence - are we afraid of accountability? Don’t want to chat with your customer? Certainly you’re not ashamed because you still charged my card on file for the full amount! Absolute embarrassment of a moving company - the only ONLY silver lining was that the movers I worked with were absolutely wonderful. Better Choice was obviously not the best choice (ha-ha)ETA - it’s now 04 Sep and I still haven’t heard anything from your company, no refund, no apology. Don’t try to save face by replying back without empty promises - what an embarrassment!

2026-09-04T17:14:04.150Z

Shane and Andrew did any amazing job. They worked diligently and effectively the entire time. The entire staff was honest and flexible and the job finished under the original quote.

2026-09-03T17:43:18.613Z

Shane and Andrew helped move my wife and I into our new home. They were fantastic, and extremely friendly. They were very cautious to make sure nothing was damaged whatsoever, and they were able to move all of our stuff so quickly that they were able to save us some money on our quoted move in price. I couldn’t imagine choosing anyone other than these guys, and I highly recommend them to anyone for their moving needs.

2026-09-02T03:36:04.665Z

DO NOT, I REPEAT, DO NOT USE THIS MOVING COMPANY!! I have a friend who booked with an agreed arrival window of 8-10. They never showed up. Not late, not delayed. Never came at all.No call, no text, no email. We sat in an empty apartment with everything boxed and a truck-shaped hole in my day while she called and texted and got nothing back. We found out we had no movers the same way you find out about a bad date: by waiting long enough to realize nobody was coming.The part that gets me is that none of this required competence. It required a thirty-second phone call. If you can't be bothered to tell a customer you're not coming, you shouldn't be taking their booking in the first place.And before the owner replies to this one: read his other responses. He didn't even fill in his email for the response below mine!! They all sound the same, all polished, all vaguely apologetic, all obviously not written by a person who was actually there. He has time to run every complaint through a chatbot but not to answer a customer who's standing in his living room at 9am wondering where the truck is. Say something real or don't say anything.Do not hire these people for anything that has a deadline attached to it.

2026-09-01T21:03:37.994Z

Drive like menaces.

2026-08-31T20:22:39.000Z

SCAMMERS!!! Called us today at 2pm to say they wanted 10k more for my move that’s been planned for weeks. We are supposed to be moving tomorrow at 8am. Antonio claimed tyler “misquoted me” and “didn’t realize how far Alabama was” now we have no movers. Even though contract was already signed. Way to be a family business ruining families moving experience!!

2026-08-31T20:22:39.000Z

SCAMMERS!!! Called us today at 2pm to say they wanted 10k more for my move that’s been planned for weeks. We are supposed to be moving tomorrow at 8am. Antonio claimed tyler “misquoted me” and “didn’t realize how far Alabama was” now we have no movers. Even though contract was already signed. Way to be a family business ruining families moving experience!!

2026-08-31T20:15:28.966Z

DO NOT USE!!!! SCAM SCAM SCAM Called us today at 2pm today to tell us they wanted 10k more and can’t perform my move because they “misquoted me” also “didn’t realize how far Alabama was” and wouldn’t be bringing it in our timeframe. Antonio blamed it all on Tyler. We are supposed to be putting things in truck tomorrow at 8am….. This move has been scheduled for weeks. Antonio kept putting us on hold and not getting owner on the phone. Contract is signed and they aren’t honoring it. Now we are packed with no moving service for tomorrow!! So much for being a family owned business I don’t know how these “family” sleeps at night

2026-08-30T19:09:30.565Z

Absolutely the worst experience I’ve ever had in my life and I want to warn people before they book with this company, me and my girlfriend booked a moving for today they gave us a timeframe of 8-10AM and no called no showed no response from the owner Antonio. What makes it even worse is they took $100 deposit from us and absolutely ghosted the job our whole apartment was packed up and this company couldn’t show up or even respond to our multiple texts, calls and emails I just want to warn people what you are dealing with before trusting all these fake Google reviews. I’ll never ever recommend anyone to Antonio and his business and will make sure I’ll file a complaint with the BBB because this was the worst experience with any company I could ever have. Absolutely trash of a company. I honestly wish I could give 0 stars don’t even deserve 1

2026-08-27T15:09:00.560Z

I got a quote from these folks and they laughed at me when I told them my budget. Even followed up with a laughing emoji in a text message. Wouldn’t recommend.

2026-08-21T19:58:47.763Z

Tyler coordinated my move & Mike, Ian & mar secured my furniture, protected very well with kids. I highly recommend this moving company.

2026-08-21T17:35:17.079Z

I want to say that I had the pleasure of using this company to move my dining room not only was it fast but young men were pleasant and super friendly and funny. Michael and Ian were Great. I'll be sure to call them again. Thanks guys

2026-08-20T18:24:48.577Z

Small move, the move and the guys were PERFECT!!!!Could not asked for a better move!

2026-08-20T17:20:12.645Z

2026-08-18T22:17:52.859Z

Excellent Job by Mike Soto, Ian , Mar. They were professional, worked hard & Got the job done. Would recommend Better Choice to anyone who needs to move.

2026-08-18T02:46:22.417Z

Used better choice moving for a move across the country. The showed up on time! Delivery estimate was day of! And not a thing was broken! More than happy with their service. Movers were super awesome in house and respectful!!

2026-08-18T02:06:09.724Z

2026-08-18T00:55:12.000Z

UPDATE: I just received a check for a piece of glass they broke during our move along with a letter that if I deposit the check (for something they broke) that I would have to remove any negative reviews and cannot post any future negative reviews. this is not legal! please please please do not use this moving company!! We contracted Better Choice Moving for our move after being quoted a price based on a specific number of hours with a three-person crew. Based on the inventory I provided in advance, the quoted timeframe seemed completely reasonable. The move started off very well. All three movers worked efficiently together during the first part of the day. However, after a few hours, two of the three movers noticeably slowed down while the lead mover continued working consistently. What should have been completed within the estimated timeframe ended up taking 11 hours--approximately four hours longer than expected. I have no issue paying for additional time when it is genuinely needed. My concern is paying for extra hours that appeared to result from two workers not maintaining a reasonable pace. The lead mover himself commented to us throughout the day that the other two movers were working slowly. Yet when I spoke with Antonio afterward, he claimed the lead mover said the exact opposite--that we were trying to rush the crew. Ironically, if we were trying to hurry them up, that only reinforces the fact that the pace had slowed significantly. I provided an accurate and detailed inventory before the move, so there should not have been any surprises regarding the amount of work involved. Once we arrived at the new house, my daughter even began helping because it was getting so late. Initially, she was told she could not assist due to insurance reasons. However, after she insisted on helping, the movers noticeably picked up their pace. By that point, it was after 9:00 p.m. To make matters worse, not everything was even moved. We are now left having to hire someone else to transport the remaining belongings. When I received the invoice the following day, I was surprised by how much higher it was than the original estimate. I called and left Antonio a voicemail asking him to return my call the next day. When I never received a call back, I contacted him myself. Instead of listening to my concerns, Antonio immediately became defensive. His responses were essentially, "We've never had a problem with those workers," and, "That's not possible." He then attempted to make me feel guilty by saying that if I continued with my complaint, the employees could lose their jobs. That was completely inappropriate. How a company manages its employees is not the customer's responsibility, nor should a customer be discouraged from providing honest feedback because of potential consequences for staff. Throughout the conversation, Antonio repeatedly interrupted me, spoke over me, and essentially implied that I was being dishonest because there had never been complaints about those particular movers. That level of customer service was one of the worst experiences I have ever had. We also requested to speak with the owner and were told we would receive a call. That was yesterday, and we still have not heard from anyone. After reading other reviews, I noticed a pattern of similar complaints regarding jobs taking much longer than expected. While I can't say whether that was intentional, our experience certainly raises concerns. At the end of the day, my issue is not paying for additional time when it is justified. My issue is being expected to pay for several extra hours when the work was noticeably inefficient, the job was left incomplete, and legitimate concerns were met with defensiveness instead of professionalism. Based on our experience, I cannot recommend Better Choice Moving.

2026-08-18T00:48:41.640Z

UPDATE: I just received a check for a piece of glass they broke during our move along with a letter that if I deposit the check (for something they broke) that I would have to remove any negative reviews and cannot post any future negative reviews. this is not legal! please please please do not use this moving company!! We contracted Better Choice Moving for our move after being quoted a price based on a specific number of hours with a three-person crew. Based on the inventory I provided in advance, the quoted timeframe seemed completely reasonable. The move started off very well. All three movers worked efficiently together during the first part of the day. However, after a few hours, two of the three movers noticeably slowed down while the lead mover continued working consistently. What should have been completed within the estimated timeframe ended up taking 11 hours--approximately four hours longer than expected. I have no issue paying for additional time when it is genuinely needed. My concern is paying for extra hours that appeared to result from two workers not maintaining a reasonable pace. The lead mover himself commented to us throughout the day that the other two movers were working slowly. Yet when I spoke with Antonio afterward, he claimed the lead mover said the exact opposite--that we were trying to rush the crew. Ironically, if we were trying to hurry them up, that only reinforces the fact that the pace had slowed significantly. I provided an accurate and detailed inventory before the move, so there should not have been any surprises regarding the amount of work involved. Once we arrived at the new house, my daughter even began helping because it was getting so late. Initially, she was told she could not assist due to insurance reasons. However, after she insisted on helping, the movers noticeably picked up their pace. By that point, it was after 9:00 p.m. To make matters worse, not everything was even moved. We are now left having to hire someone else to transport the remaining belongings. When I received the invoice the following day, I was surprised by how much higher it was than the original estimate. I called and left Antonio a voicemail asking him to return my call the next day. When I never received a call back, I contacted him myself. Instead of listening to my concerns, Antonio immediately became defensive. His responses were essentially, "We've never had a problem with those workers," and, "That's not possible." He then attempted to make me feel guilty by saying that if I continued with my complaint, the employees could lose their jobs. That was completely inappropriate. How a company manages its employees is not the customer's responsibility, nor should a customer be discouraged from providing honest feedback because of potential consequences for staff. Throughout the conversation, Antonio repeatedly interrupted me, spoke over me, and essentially implied that I was being dishonest because there had never been complaints about those particular movers. That level of customer service was one of the worst experiences I have ever had. We also requested to speak with the owner and were told we would receive a call. That was yesterday, and we still have not heard from anyone. After reading other reviews, I noticed a pattern of similar complaints regarding jobs taking much longer than expected. While I can't say whether that was intentional, our experience certainly raises concerns. At the end of the day, my issue is not paying for additional time when it is justified. My issue is being expected to pay for several extra hours when the work was noticeably inefficient, the job was left incomplete, and legitimate concerns were met with defensiveness instead of professionalism. Based on our experience, I cannot recommend Better Choice Moving.

2026-08-17T19:34:59.674Z

Better Choice was responsive, friendly and easy to work with. Mike and the team worked efficiently and professionally. They were AMAZING!!

2026-08-17T19:19:19.099Z

My friend used this company and is too nice to leave a review. Damaged property, little to no communication, insane egos, and they were super rude. Unfortunately she paid full price. Ive used Stress-Less and they are MUCH better to work with.