2026-04-21T11:00:48.136Z

Not impressed with this service provider. They lack systems, the patient experience isn’t great and the language used in communications is quite hostile. For example they require a registration form to be completed beforehand but it is not digitised and the forms look like they were put together on word in like 5 minutes. The boxes are not even big enough to put personal details in. They then send you emails the day before the appointment saying the appointment could be cancelled if you don’t send it back before 48 hours at which point time has already lapsed. Fortunately when calling they say it’s fine and you can just bring it to the appointment, meaning it’s a requirement that is not even followed by them. A lot of the correspondence is around payment and they seem to really be driven by that as opposed to delivering high quality care. I have also responded this back to Bupa and I am considering sharing my experiences with the CQC.

2026-02-05T19:13:47.180Z

I’ve been bringing my daughter to the Functional Gut clinic in Cambridge for several months to take part in a variety of tests - something we could not get on the NHS. Some of these tests are not the most pleasant to have done, but I cannot fault the care Georgina, Steph and all the team have shown her throughout. Everything was carried out at her pace and she felt reassured and in control the whole way through. Reports were returned to my daughter’s consultant (and shared with us via email) incredibly promptly too. This meant her care was able to continue at pace until we finally reached a diagnosis. Although Cambridge is several hours drive from us, some of the tests can be carried out at home, or completed at home and returned by post. This made it a very practical choice of clinic for us.Thank you for your exemplary care you have shown my daughter. I can highly recommend this clinic.

2026-01-23T18:13:19.220Z

Excellent and professional service from the moment I walked in. The lady who dealt with me fully explained the procedure to such an extent I had no questions. Very impressed.

2025-11-10T09:50:06.115Z

people here are very caring and put you at ease and work at your pace.

2025-11-05T13:36:51.811Z

From booking my appointment, being seen, tested to having the wire/sensor removed, all staff were exemplary. Maria who saw me as patient, was wonderful, professional and empathetic. Would highly recommend them.

2025-10-01T08:49:00.413Z

Went to the clinic for a several tests. The clinic has exceeded my expectations. The process of self referral were smooth and simple. Mylto, went above and beyond. Was willing to help, answered all the questions, provided clear, detailed information and explanation.

2025-09-11T13:33:31.643Z

Extremely well taken care off here!

2025-08-28T22:01:39.082Z

Today I visited the clinic for a trial and I felt very welcome and all staff were very polite. Sam, Haddasah and Sobia were very professional and made me feel comfortable.

2025-08-14T16:23:04.284Z

Have used functional gut clinic several times now. They helped cure my acid reflux which has changed my life. Dr. Sam and the team run a slick operation, highly recommended.